Strategic Planning and Service Delivery at Kenya Power Headquarters in Kenya
| dc.contributor.author | Wanjiku, Elizabeth Muthoni | |
| dc.contributor.author | Njuguna, Videlis Njeri | |
| dc.date.accessioned | 2025-10-21T07:09:02Z | |
| dc.date.available | 2025-10-21T07:09:02Z | |
| dc.date.issued | 2024 | |
| dc.description | Journal Article | |
| dc.description.abstract | Purpose:The major objective was to establish howstrategic planningaffectedservice delivery inKenyaPower.The study was based onthe theory of contingency. Methodology:The study employed descriptive design.The target population consisted of 247 managersat various levels (low-level, mid-leveland senior-level) from 11 departments at headquarters of Kenya Power. This studyemployed stratified random sampling techniques to select sample size of 114 staff. The study usedprimary data collection utilizing both openand closed-endedquestionnaire. The questionnaires were distributed and collected using a drop-off and pick-up later method.The quantitative analysis used descriptive techniques such as frequency, percentage, standard deviationsand means. The research also employed linear regression to examine the effect of strategic planning onservice delivery. Findings:The research establishedthat strategic planning (β=0.787; p=0.000)had substantialeffects on service delivery at KenyaPower. Researchconcluded that strategic planningshave significant effects on delivery of services inKenya Power.UniqueContributiontoTheory,PolicyandPractice:The study recommended that Kenya Power's executives should implement training programs for its workers. This would provide employees with the essential skills and abilities needed to improve the quality of service delivered to clients. Kenya Power should also make sure that its goals and objectives are clear and understandable to employees at every level by use of efficient communications. | |
| dc.identifier.citation | Wanjiku, E. M., & Njuguna, V. N. (2024). Strategic Planning and Service Delivery at Kenya Power Headquarters in Kenya. Journal of Business and Strategic Management, 9(6), 1-13. | |
| dc.identifier.issn | 2520-0402 | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/31782 | |
| dc.language.iso | en | |
| dc.publisher | Journal of Business and Strategic Management | |
| dc.title | Strategic Planning and Service Delivery at Kenya Power Headquarters in Kenya | |
| dc.type | Article |