Knowledge Conversion and the Performance of National Police Service in Nairobi City County, Kenya
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Date
2023-11
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IJNRD.ORG
Abstract
The Government of Kenya has made efforts to transform the National Police Service into a contemporary, energetic
organization with the resources and expertise to meet the demands of modern policing. Despite these efforts, there have still been
rising insecurity issues. More than 58% of Kenyan residents, according to a poll by Transparency International, are dissatisfied with
the way that police personnel in Kenya provide their services. According to the literature, conversion-oriented knowledge
management procedures are ones that focus on maximizing the value of already-existing data. The ability of the organization to
organize, integrate, join, structure, assist, or distribute learning is one of the processes that enables organizational transformation
into better performance. Accordingly, this study focused on assessing the influence of knowledge conversion on the performance
of the NPS in Nairobi city county, Kenya. The study’s approach was guided by the organizational knowledge creation theory. The
study used descriptive research approach to conduct the research. The target population comprised of police officers in sixteen sub
counties in Nairobi City County with a total of 7,875 police officers. The sample size was computed using Yamane Formula, which
resulted to 381 respondents. Data collection was carried out using close ended questionnaire. Descriptive and inferential statistics
were utilized to examine the acquired data with the help of the SPSS version 24. The study revealed that knowledge conversion had
a positive significant effect on the performance of the national police service in Nairobi City County, Kenya. This is achieved
through socialization, internationalization, externalization and combination. The study recommended that the National Police
Service should consider enhancing practices associated with the different elements of knowledge conversion such as externalization,
combination, socialization and internalization
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Citation
Njoki, T., Ndegwa, P., & Oringo, J. O. (2023). Knowledge conversion and the performance of the National Police Service in Nairobi City County, Kenya. International Journal of Novel Research and Development, 8(11), C349. https://www.ijnrd.org/paper/IJNRD2311243