Corruption in Public Awareness and Public Service Delivery: Evidence and Lessons from County Governments in Kenya
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Date
2022
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The Strategic Journal of Business & Change Management
Abstract
his paper attempts to fill the existing knowledge gap on models for delivering public awareness services in
devolved systems of government by examining the effects of corruption in public awareness within Kiambu
and Nairobi City Counties, which are two devolved systems of government in Kenya and its impact on public
service delivery within the two counties. The paper is based on empirical research that looked at the effects
of corruption in conducting civic education forums on public service delivery and is anchored on institutional
theory, commons theory, policy networks theory and multiple streams framework. The research took a
qualitative interpretative approach, with in depth interviews involving 126 respondents and two focus group
discussions with 9 key stakeholders being carried out. The data was subjected to thematic analysis and
findings showed that corruption in public awareness led to inaccessible and poor, quality public services. The
study made recommendations on how the two counties might overcome corruption in public awareness and
recommended a conceptual model to guide further studies in this area
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Research Article
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Citation
Mwangi, J., Muna, W., & Naituli, G. (2022). Corruption in public awareness and public service delivery-evidence and lessons from county governments in Kenya. The Strategic Journal of Business & Change Management, 9 (2), 1430 -1440