Total Quality Management Practices and Organizational Performance of the Office of the Auditor General in Kenya

Simple item page
dc.contributor.advisorLinda Kimencuen_US
dc.contributor.authorMutua, Simon Mutinda
dc.date.accessioned2023-08-09T12:03:34Z
dc.date.available2023-08-09T12:03:34Z
dc.date.issued2023
dc.descriptionA Project Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirements for the Award of Master of Business Administration in Strategic Management of Kenyatta Universityen_US
dc.description.abstractKenyan state-owned corporation record poor performance likened to corruption, nepotism and mismanagement of resources. For the OAG it has reported delayed audit reports, incomplete and inaccurate that cannot satisfy the users. Thus, the need to consider practices that can improve performance outcomes. This study focused on assessing the influence of total quality management practices on performance of the Office of the Auditor General in Kenya. The specific objectives included to determine the effects of leadership roles on performance of the OAG; to establish the influence of total employee involvement on performance of the OAG; to find out how stakeholders’ focus influences the performance of the OAG and to determine the effects of training on performance of the OAG in Kenya. The study was grounded on Deming’s theory and supported by the institutional, stakeholder, human capital theory and balanced scorecard model. The descriptive research design was used and population entailed 1502 employees of the OAG, while only 807 were targeted and 238 formed the sample size across the 11 regional offices. Primary data was collected using semi-structured questionnaires that was first pilot tested to check for validity and reliability and later self-administered to respondents. The data was qualitative and analyzed using content analysis and quantitative data was analyzed using inferential and descriptive methods. Descriptive analysis showed high aggregate scores for leadership roles (M=3.921; SD =.833), total employee involvement (M=3.844; SD=.879), stakeholders’ focus (M=3.67; SD=.781), training (M=4.073; SD=.976) and organizational performance (3.871; SD=.909). The correlation analysis revealed positive and significant effects (P<0.05) between all TQM practices and performance. The strongest association was for training at (r =.908); followed by leadership roles (r =.897), total employee involvement (r =.774) was third and the last one was for stakeholders’ focus (r =.656). The regression analysis found that training had the highest effect to performance at the OAG (β=.347), leadership roles effect was at (β=.338), total employee involvement (β=.279) and stakeholders’ focus had the least effect at (β=.196). The results revealed that 89.6% change in performance was due to adoption of total quality management practices, thus concluding that TQM resulted in high performance with indicators of quality, timely and satisfactory auditor reports. Hence it was concluded that training, leadership, involvement of all staffs and focusing on stakeholders improved the performance of the office of the auditor general. The study recommended adoption of TQM practices as a means of improving performance outcome. The other constitutional offices and government units are advised to employ TQM practices to enhance their performance outcomes.en_US
dc.description.sponsorshipkenyatta universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26699
dc.language.isoenen_US
dc.publisherKenyatta universityen_US
dc.subjectTotal Quality Management Practicesen_US
dc.subjectOrganizational Performanceen_US
dc.subjectAuditor Generalen_US
dc.subjectKenyaen_US
dc.titleTotal Quality Management Practices and Organizational Performance of the Office of the Auditor General in Kenyaen_US
dc.typeThesisen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Total Quality Management Practices and Organizational Performance of the Office of the Auditor General in Kenya.pdf
Size:
1.21 MB
Format:
Adobe Portable Document Format
Description:
Full text thesis
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
MST-Department of Business Administration