Strategic Planning and Performance of International Non-Governmental Organisations: A Case of TechnoServe Kenya
| dc.contributor.author | Okodoi, Norbert Aluku | |
| dc.date.accessioned | 2026-02-18T13:22:42Z | |
| dc.date.available | 2026-02-18T13:22:42Z | |
| dc.date.issued | 2025-07 | |
| dc.description | A Research Project Presented to the School of Business, Economics and Tourism at Kenyatta University, as a Partial Fulfilment of the Award of Post-Graduate of Master of Business Administration (MBA), July 2025 Supervisor; 1.Lucy Kavindah | |
| dc.description.abstract | The non-governmental organizations (NGO) operating in Kenya continue to face many performance challenges. Technoserve is a registered NGO in Kenya and works in the sectors of entrepreneurship and horticulture, supporting youth and women-led programs. In 2022 Technoserve reported a decline in their financial targets and funding. In the same year, the government listed Technoserve as one of the NGOs that failed to meet regulatory obligations. In a staff survey, the staff reported low self-esteem and high staff churn at the institution. These performance gaps imply that perhaps there was a performance issue at Technoserve. This study sought to examine how strategic planning is conducted at Technoserve for performance. Specifically, it sought to assess the influence of the strategic intent on performance, the impact of environmental analysis on performance and the effect of the implementation matrix on performance. The study was based on the resource dependency theory, the contingency management theory and Vroom’s expectancy theory. The study used the descriptive research design, specifically the cross-sectional design. The target population were the 245 employees at Technoserve. The sample size was determined using the confidence interval method, to select 152 respondents. A structured questionnaire was then developed, that was related to the research objectives. A pilot test was conducted on 10 respondents from a similar NGO, and content validity was employed to fine-tune the tool. For reliability, Cronbach’s alpha coefficient was used. The results of the Cronbach’s alpha coefficient was 0.789 implying that it exceeded the threshold of 0.7 hence the questionnaire was reliable. Data was collected via the face-to-face method and analysed using SPSS version 24.0 The data was analysed using descriptive analysis and inferential statistics employed. From the results of the inferential statistics, it was found that there was a positive and significant effect of strategic intent (beta=0.097); environmental analysis (beta=0.127); and implementation matrix (beta=0.719) on performance. The study found out that 59.8% change in performance improvement was influenced by strategic planning. The study concluded that for performance at Technoserve, Technoserve needs to assign resources when formulating their strategic intent. Technoserve’s goals and targets therefore need to be aligned with their vision and mission, and qualified and motivated staff need to implement strategic planning. The study concluded that for performance at Technoserve, Technoserve needs to conduct their environmental analysis jointly among all staff, and assign resources to determine their strengths, weaknesses, opportunities and threats. The study concluded that Technoserve needs to use the two tools jointly for their environmental analysis, namely, the SWOT analysis and the PESTEL analysis tool. The study also concluded that for performance, an implementation matrix formulated with SMART indicators will improve performance at Technoserve. The study also recommended that other scholars need to examine the other dimensions of strategic planning that influence performance in the NGO sector. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32499 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Strategic Planning and Performance of International Non-Governmental Organisations: A Case of TechnoServe Kenya | |
| dc.type | Thesis |