Occupational Stress and Job Performance among National Government Administrative Officers in Tharaka Nithi County, Kenya
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Date
2025-04
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Kenyatta University
Abstract
National Government Administrative Officers face various stressors related to workload, bureaucratic pressures, and inadequate resources, which can adversely affect their performance. High levels of occupational stress led to decreased job satisfaction, increased absenteeism, and lower productivity among employees. The research aimed to explore the association between occupational stress and job performance. The research objectives were; to explore the relationship between organizational demands and job performance, to examine the effects of management style on job and to establish the extent to which workload affect job performance of NGAO officers in Tharaka-Nithi County. The Person-Environment Fit theory (P.E. FIT), Demand-Control theory, and Herzberg's Two-Factor theory anchored the study. In order to explore the association between occupational stress and NGAO job performance in Tharaka-Nithi County, Kenya, the research utilized both descriptive and exploratory research design. The study's target population consisted of 83 individuals who were selected from various NGAO officers in Tharaka-Nithi County. These individuals included chiefs, deputy county commissioners, assistant county commissioners, and county commissioners. Through convenience and random sampling, 68 respondents in total were found. The study utilized structured questionnaire with both open-ended and closed-ended questions. Both quantitative and qualitative data were gathered. The respondents were given the questionnaires, and they had fourteen days to complete them before the answers were gathered. Participants were asked to take part and indicate their readiness to contribute to the questionnaire items. ANOVA and regression analysis was utilized to do inferential statistics while the mean and standard deviation were employed for descriptive statistics. The data was represented using percentages, and frequency tables. The outcomes uncovered that the research factors had a substantial impact on the job performance of National Government Administrative Officers, as evidenced by the coefficient of correlation of 0.879. That value for the revised coefficient of determination was 0.746, that is, 74.6%. Consequently, it showed that variations in independent variables (e.g., workload, management style, and organizational demands) were responsible for the decisions taken in explaining variations in the dependent variables. The results revealed also that P-value was equal to 0.003<0.05. This means that there was a significant influence on job performance among National Government Administrative Officers by the study variables. Hence, this study concludes that organizational demands, management style, and workload positively and significantly affected job performance among National Government Administrative Officers. It recommends for all government agencies to make a thorough assessment of organizational demands to locate inefficiencies and possible improvements. It includes reviewing processes and procedures for distribution on workload in ways that will be aligned to goals with minimal burdens on NGAO officers. Implementing workflows, prioritizing tasks, and resource allocation will help relieve pressures to which workload is subjected and enhance job performance.
Description
A Research Project Submitted to the Law,Arts and Social Science in Partial Fulfilment Of the Requirement for the Award of the Degree of Master of Arts In Public Policy and Administration of Kenyatta University, April , 2025
Supervisor:
1.Weldon K Ngeno