Workplace Environment and Employee Performance in Kenya Commercial Bank, Nairobi County, Kenya
Loading...
Date
2023
Authors
Njeri, Nganga Lucy
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
In Kenya, commercial banks are facing high employee turnover, absenteeism, as well as
significant losses brought by employee laxity due to poor working situations which is
attributed to the workplace environment within the Kenya commercial bank. The general
objective was to assess the association between workplace environment and employee
performance in KCB Head Office, Nairobi County. Precisely, the study examined the
influence of psychosocial environment, physical environment, policies environment as
well as work life balance on employee performance in KCB. Theories used in this study
include person-environmental fit, Maslow hierarchy of need, social exchange, spillover as
well as Herzberg two factor theories. Moreover, this research utilized descriptive research
method. The study targeted 159 employees in human resources, finance and accounting,
marketing, operations, research and development and information communication
technology at KCB head office. The study used the census method to choose respondents.
Hence, sample size was 159 participants. Primary data was utilized in the study. A
structured questionnaire was selected instrument for data collection. A pilot test was
conducted to examine the questionnaires validity and reliability. With use of the SPSS
version 23.0 software, descriptive statistics such as percentages, mean, standard
deviation, and frequencies were used to examine the quantitative data that was obtained.
Data was displayed in form of prose. The information obtained from the open-ended
questions was then analyzed utilizing narrative analysis. Moreover, to assess the strength
of association between variables, the researcher performed a correlation analysis. The
association between work environment and employee performance was examined using
multiple regressions at KCB Head Office in Nairobi County. The study found that
physical environment, psychosocial environment, policies environment and work life
balance had positive statistical significant influence on employee performance in KCB.
On physical environment, the study concluded that the bank’s physical environment is
good because all the rooms are well ventilated with enough space and good lighting and
there is positive relationship among the employees. On psychosocial environment, the
study concluded that the employees are provided with a clear defined roles and
responsibilities which motivate them in their workplace and there is good support from
the supervisors. On policies environment, the study concluded that the bank encourages
discussions among its employees concerning their working hours and assurance of
security in their job roles. On work life balance, the study concluded that a good work life
balance can help employees feel more in control of their working lives, which can lead to
increased productivity. On physical environment, the study recommended that the bank
should provide some relaxing chairs or lounges for staff use and make sure there is
enough break-out space for taking breaks throughout the day. On psychosocial
environment, the study recommended that the management should make sure that each
employee has regular access to their manager. On policies environment, the study
recommended that the management should develop and enforce strong policies and
procedures to improve workplace culture and protect itself from lawsuits. On work life
balance, the study recommended that the bank should provide flexible and remote
working options and encourage managers to prioritize productivity over hours.
Description
Project Submitted to the School of Business in Partial Fulfilment of the Requirements for the Award of Masters of Business Administration (Human Resource Management) Kenyatta University, November, 2022
Keywords
Workplace Environment, Employee Performance, Kenya Commercial Bank, Nairobi County, Kenya