Continuous Improvement and Performance of Deposit Taking Saccos in Nyeri County, Kenya
Loading...
Date
2023-05-12
Authors
Waweru, David Njega
Waithaka, Paul
Journal Title
Journal ISSN
Volume Title
Publisher
IAJHRBA
Abstract
Kenya has the highest fraction, in percentage
points, of Gross Domestic Product (GDP)
attributable to cooperative societies globally.
The subsector is however characteristically
faced with intense competition that has seen
several players exit. Theorists and
researchers have proposed that one of the key
determinants of the survival and growth of
SACCOs will be their ability to fully satisfy
the needs and growing preferences of the
customers through quality and high value
products which is the foundation of total
quality management. The current study
sought to determine the effect of continuous
improvement on performance of SACCO’s.
Performance was evaluated using nonfinancial metrics that considered the outreach
performance of the SACCOs. The study used
a census study approach to subject all the 15
active deposit taking SACCOs in Nyeri
County as provided by the Directorate of
Cooperative Development of Nyeri County.
The study also purposively selected Branch
Managers, Customer Relationship Managers,
Accountants, Credit Managers and
Marketing Managers of all the 15 SACCOs
as the choice class of respondents. This led to
a total of 75 respondents. The study was
interested with non-financial (outreach)
performance of the SACCOs. Both primary
and secondary data collection methods were
utilised. Primary data was collected through
questionnaires which were administered
through the drop and pick method. The
instrument was tested for validity and
reliability using Cronbach’s Alpha
Reliability test and expert opinion.
Secondary data was collected from SACCO
publications and handbooks. The study
employed both descriptive and inferential
statistics in analysis and used correlation and
regression analysis as key analytical models.
The multiple regression analysis provided
evidence that continuous improvement has a
positive and statistically significant effect on
SACCOs’ performance. The results of
Pearson correlation analysis indicated that
continuous improvement has a strong
positive and statistically significant
relationship with SACCOs’ performance.
The study recommended that the SACCOs’
management establish structures to ensure
conduct of continuous quality audits and
improvement of the promptness with which
corrective action is provided.
Description
Article
Keywords
Continuous Improvement, Organisational Performance, Total Quality Management, Savings and Credit Cooperative Societies
Citation
Waweru, D. N., Waithaka, P. (2023) Continuous improvement and performance of deposit taking saccos in Nyeri County, Kenya. International Academic Journal of Human Resource and Business Administration, 4(2), 395-417.