Capacity Building and Service Delivery among National Administration Officers in Embu County, Kenya
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Date
2025
Journal Title
Journal ISSN
Volume Title
Publisher
IAJLS
Abstract
Kenya government continues to enhance
service delivery to the public through
improved coordination and optimal
resource utilization. To do so, the
government relies on the expertise of
National Government Administration
officers (NGAOs) mainly deputy county
commissioners (DCCs), Assistant County
Commissioners (ACCs), chiefs, and
Assistant Chiefs to deliver its mandates to
the public. The government also engages
Chiefs and Assistant Chiefs on regular
capacity building to ensure their skills
remain at per. Besides these efforts NGAOs
still demonstrate inadequate skills
necessary to deliver effective services
implying a potential disconnect between
capacity building (training) and their needs.
Therefore, the specific objective of this
study was to determine the effect of training
to service delivery among NGAOs in Embu
County, Kenya.
Methods: The study used a mixed method
research design where it combined a survey
(quantitative) and structured interviews
with key informants (qualitative). The
study targeted 226 participants, 64 chiefs
and 141 assistant chiefs distributed in the
six sub counties in Embu County and 15
Assistant County Commissioners (ACCs)
and 6 Deputy County Commissioners
(DCCs)
Results: The study had a total of 148
participants out of anticipated 226 leading
to 65.5% response rate. Among the
participating National-Government
Administrative Officers (NGAOs), (84,
56.8%) held positions as assistant chiefs,
(62, 41.9%) as chiefs, and (2, 1.4%) as
assistant county commissioners. The
findings indicated that only (57, 38.5%) of
participated NGAOs have attended
capacity building in the last 3 years. These
results demonstrate a good number of
NGAOs may have not attended capacity
building program due to variety of reasons.
Conclusion: There was insufficient recent
capacity building training opportunities
highlighting the effect of inadequate
capacity building training on service
delivery. Without recent training, NGAOs
may lack updated skills and knowledge
necessary for effective service delivery,
potentially leading to inefficiencies or
shortcomings in their performance
Description
Article
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Citation
Towett, L. J., Kipchumba, H. E. (2025). Capacity building and service delivery among national administration officers in Embu County, Kenya. International Academic Journal of Law and Society, 1(3), 160-168.