Social Welfare Programs and Kenya Police Service Employees’ Performance in Nairobi City County Kenya
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Date
2024-12
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Publisher
Kenyatta University
Abstract
The Kenya Police officers work in very demanding environments as they are tasked with ensuring the security of the nation placing them in direct conflict with armed and dangerous criminals in a daily basis alongside handling and preventing other criminal activities, however, in Nairobi City County, the crime rate is high and reports generally indicate poor performance of the police officers. However, despite the introduction of compensation programs by KPS, no attempt had been made in NCC to assess how these programs influenced KPS Employees’ Performance in this County creating the need for this research. Assessing the influence of social welfare programs on Kenya Police Employees' Performance in NCCK was the study’s purpose. The following objectives were addressed; to determine the influence of compensation schemes, professional development programs, health care programs and housing programs on KPS Employees’ Performance in NCCK. Results of this study are significant as they could help the management of NPS to better understand how social welfare programs affect their employees’ performance. The study was guided by the social exchange theory and functional theory. A pragmatism study philosophy guided this study and the preferred study design was a descriptive research approach. The study populace was the 9,925 police officers in NCC while the sample size was 400 respondents. Participants were chosen through simple random sampling technique and respondents issued with structured questionnaires. Ascertaining the validity of the instruments was done via expert judgements and peer reviews while reliability was assessed through Cochran’s Alpha reliability coefficient of r=0.7. Descriptive statistics such as frequencies and percentages as well as inferential statistics namely linear regression was used to analyse quantitative data using SPSS software version 21.0 and presented in figures and tables. Study results revealed that healthcare programs, professional development programs, organizational culture, compensation programs and housing programs offered by the Kenya National Police Service to Kenya Police Service Employees had a significant positive influence on employees’ performance in Nairobi City County. The study concluded that various compensation programs are offered to Kenya police service employees with salaries and bonuses being the main one and all the compensation programs do influence Kenya police service employees’ performance. Additionally, various healthcare programs were being availed to Kenya police service employees and these improved Kenya police service employees’ performance. On moderation, the study concluded that organization culture had a partial moderation which positively influenced social welfare programs of Kenya Police Service employees’ performance in Nairobi City County. The study recommends the need for involving all security sector stakeholders particularly the personnel in formulating and implementing housing, social welfare programs if the offered social welfare programs are to address their key needs.
Description
A Thesis Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirements for the Award of the Degree in Master of Science (Human Resource Management) of Kenyatta University, December 2024.
Supervisor
1.Jedidah Muli
2. Hannah Bula