Financial and Non-Financial Measures in Evaluating Performance: The Role of Strategic Intelligence in the Context of Commercial Banks in Kenya

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dc.contributor.authorKori, Blandina Walowe
dc.contributor.authorMuathe, Stephen M. A.
dc.contributor.authorMaina, Samuel Mwangi
dc.date.accessioned2023-06-09T13:16:44Z
dc.date.available2023-06-09T13:16:44Z
dc.date.issued2020
dc.descriptionArticleen_US
dc.description.abstractThis study provides comprehensive discussion on role of strategic intelligence in commercial banks, in Kenyan context. The primary focus was to evaluate the performance of commercial banks using both financial and non-financial performance measurers. The financial measurers comprised return on equity (ROE), while non-financial measures were customer satisfaction, learning and growth, and internal processes. The study was anchored on resource-based view and balanced scorecard model. The target population comprised 40 commercial banks. Additionally, the sample size 181 was selected proportionately through stratified sampling procedure. Data collection instruments comprised closed and open -ended questionnaires and online review. The study used both primary and secondary data, where primary data was obtained from Kenya commercial banks head offices, while secondary data, for the year 2016 – 2018, was obtained from the annual reports of the central bank of Kenya. Data analysis was done using descriptive statistics and linear multiple regression analysis. Findings of the study indicate that strategic intelligence has a statistically significance on the performance of commercial banks in Kenya. Moreover, both financial and non-financial measures of performance are relevant in the banking sector and growth of Kenyan economy. The study recommends that commercial bank in Kenya should integrate their training focus and strategy implementation with investors interests based on balanced score card.en_US
dc.identifier.citationKori, B. W., Muathe, S. M., & Maina, S. M. (2020). Financial and non-financial measures in evaluating Performance: the role of strategic intelligence in the context of commercial banks in Kenya. International Business Research, 13(10), 130-130.en_US
dc.identifier.otherdoi:10.5539/ibr.v13n10p130
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25755
dc.language.isoenen_US
dc.publisherCCSEen_US
dc.subjectstrategic intelligenceen_US
dc.subjectperformanceen_US
dc.subjectfinancial and non-financial measuresen_US
dc.subjectKenya commercial banken_US
dc.titleFinancial and Non-Financial Measures in Evaluating Performance: The Role of Strategic Intelligence in the Context of Commercial Banks in Kenyaen_US
dc.typeArticleen_US
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