Application of Balanced Scorecard on Organizational Performance in Selected Public Secondary Schools in Nandi County- Kenya
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Date
2019-06
Authors
Mutai, Hellen Chepkoech
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Performance measurement is a critical factor in education in Kenya because it determines
the future of an individual. Performance in schools is based only on one measure, (the
mean score). The Balanced Scorecard is a performance administration tool that utilizes
four perspectives to analyze performance. Unfortunately, it has been broadly embraced
and utilized in the business segment, and rarely in the learning institutions. The study
purpose was to establish the role of balanced scorecard on the performance of public
secondary schools in Nandi County. The objectives of the study were to examine the
effect of learning and growth; to establish the role of finance; to examine contribution of
customers and to analyze the influence of internal processes perspectives on performance
of secondary schools. The study is of great significance to the schools, government and
other stakeholders. The study was guided by the Theory of Performance and Balanced
Scorecard theory. The study used descriptive research design, stratified and simple
random sampling technique. The target population comprised of 174 and the sample size
was 68 respondents. Data was collected from primary sources using questionnaires. The
data was analysed using descriptive and inferential statistics with the aid of Statistical
Package for Social Sciences (SPSS). The analyzed data was presented using frequency
distribution tables and pie charts. The study established that customer and internal
process perspectives had significant effect on the performance. However, the learning
and growth perspective, and financial perspective had insignificant effect on the
performance of public secondary schools. The study concluded that customers’
perspectives and internal process perspective significantly influence the performance.
The study also concluded that, learn and growth perspective and financial perspective did
not significantly influence the organizational performance of public secondary schools in
Nandi county. The study recommends that the schools should streamline their internal
processes and ensure they function efficiently as they play a significant role in the
schools performance.
Description
Research Project Submitted to the School of Business in
Partial Fulfilment of the Requirements for the Degree of
Master of Business Administration (Strategic Management
Option) of Kenyatta University, June, 2019