Influence of Technological Context on the Growth of Safaricom Public Limited Company, Kenya
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Date
2024-11
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Research Publish Journals
Abstract
Safaricom Public Limited Company has embarked on the implementation of open-source technology
within its information technology systems in order to facilitate advancements in the execution of its strategic
initiatives. Nevertheless, open source adoption for enterprise is relatively low within its Digital IT department and
therefore the company is not fully harnessing the immense benefits that come with the adoption and use of open
source software. Therefore, this study sought to investigate the influence of technological context on the growth of
Safaricom Public Limited Company, Kenya. A descriptive design was employed, involving 679 participants from
the Digital IT department of Safaricom PLC in Nairobi, Kenya. Random sampling resulted in a final sample of 252
individuals. The process of collecting data was aided by use of a questionnaire. A pilot test with 25 questionnaires
validated the tool, and those participants were excluded from the final analysis. The reliability of the questionnaire
was assessed through the split-half technique, alongside evaluations for content, construct, and criterion validity to
confirm the questionnaire's accuracy. The analysis of qualitative data was structured around the identification and
narrative presentation of themes. To ascertain the significance of every variable, inferential statistics like multiple
regressions and correlation analyses were employed. The study revealed that there exists a positive significant
relationship between technological context and the growth of Safaricom Public Limited Company in Kenya. The
study concludes that the rapid advancement of technology has enabled Safaricom to enhance its service delivery
and operational efficiency. The study recommends that Safaricom should organize regular workshops and
seminars to educate employees, developers, and stakeholders about the benefits of open-source software.
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Research Article
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Citation
Kerosi, A. N., & Mutuku, M. (2024). Influence of technological context on the growth of Safaricom Public Limited Company, Kenya. International Journal of Social Science and Humanities Research, 12(4), 203–210. https://doi.org/10.5281/zenodo.14049696