Determinants of Public Sector Reforms on Service Delivery in the Ministry of Interior and Coordination of National Government: A Case Study of Isiolo County Kenya
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Date
2024-11
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Publisher
Kenyatta University
Abstract
This study aimed to examine the determinants of public sector reforms on service delivery in the Ministry of Interior and Internal Coordination, Isiolo County, Kenya. The objectives of the study were; to sought for opinions on how the internal structuring of the Ministry of Interior and co-ordination of government programs has improved the service delivery in the public sector of Isiolo County. to examine how the digital operationalization has helped create change in service delivery in public sector, to the people of Isiolo County and to examine the influence caused by the training of Ministry’s staff members, and improving service delivery-Isiolo County. The respondents were all employees working in all the Ministry of Interior and Internal and Coordination of National Government, Isiolo County. The theories which guided the study were Ability, Motivation, Opportunity Theory, Reinforcement and Expectancy Theories, Equity Theory. The target population for the study comprised of 3108 permanent employees working in the ministries and departments in the County Government of Isiolo where a sample population of 354 was used. Primary data was used in this research and was collected by use of questionnaires. Three types of validity were used in this study namely; content validity, construct validity and face validity. Reliability of the research instrument was determined using Cronbach’s Alpha coefficient where a coefficient value of greater than 0.70 from a pilot study data showed that the instrument was reliable. To enhance content validity, expert opinion from professionals in public policy and reform field, researcher’s supervisors were sought and their comments incorporated to improve the instrument. The face validity was enhanced through instruments review. Descriptive statistics were used for quantitative data analysis which enabled the researcher to describe distribution of scores and even measurements. The collected raw data from the field was coded and transcribed and translated into quantitative data and then analyzed using Statistical Package for Social Sciences (SPSS version 24). Correlations were used to test the strength of the relationship between the variables; independent variables and the dependent variable. The findings revealed that capacity building, performance management system and employee motivation significantly impacted the service delivery in the ministry of interior and coordination of national government as indicated by P-value of 0.003. The government should implement comprehensive capacity building programs that address the diverse skill sets required within the Ministry of Interior and Coordination of National Government. This includes technical skills, leadership development, and specialized training to keep the workforce abreast of emerging trends and technologies in the public sector.
Description
A Research Project Submitted to the Department of Public Policy and Administration in Partial Fulfillment of the Requirements of the Degree of Master of Arts in Public Policy and Administration in the School of Law, Arts and Social Sciences Kenyatta University, November 2024.
Supervisor
Edna Moi