Relationship between human resource management practices and quality service delivery in Kenyan public secondary schools in Taita Taveta County

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dc.contributor.advisorKilika, J. M.
dc.contributor.authorMutiso, M. Christine
dc.date.accessioned2014-06-30T07:28:58Z
dc.date.available2014-06-30T07:28:58Z
dc.date.issued2014-06-30
dc.descriptionDepartment of Business Administration, 102p. 2013en_US
dc.description.abstractWith rapid changes in the business environment, organizations are increasingly looking at human resources as a unique asset that can provide sustained competitive advantage. Human resources are considered by many to be the most important assets of an organization, yet very few employers are able to harness the full potential from their employees. This study examined the relationship between Human Resource Management Practices and Quality Service Delivery in Kenyan Public Secondary schools in Taita-Taveta County. The objectives were to find out how Recruitment and Selection Practices, Training and Development Practices, Compensation Management Practices Performance Management systems and Employee Safety and Health influence quality service delivery. This research reviewed the work done previously by other researchers. The review covered both the theoretical and empirical studies and closes with a conceptual framework and a summary of research gaps. Three main theories that guided this study are: the Best Practice HRM theory, the HRM Practices and Organization Performance theory and the Resource Based View (RBV). Two models of HRM namely; The Human Resource Strategy and Organization Fit Model and the Soft and Hard HRM Approach were used. In addition three service models namely; the Technical and Functional Quality Model, the Gap Model and the Attribute Service Quality model were presented. The descriptive research design was used in the methodology since it focuses on a large population. Stratified random sampling was used to draw samples from the selected public secondary school principals, teachers and pupils in the county. Data pertaining to the relationship between HRM practices and quality service delivery of public secondary school teachers was collected by use of questionnaires to obtain primary data. The coded, tabulated and classified data was analyzed using descriptive statistics while multiple regression analysis was used to answer the research objectives. The research findings revealed that there was a positive relationship between quality of service and Human Resource Recruitment and Selection as well as Performance Management. This implies that the current Practice in HRM in Recruitment and Selection and Performance Management positively impacts on education service quality. Regression statistical tests showed that education sector policy issues, Training and Development, Compensation Management and Employee Safety and Health related negatively with quality of education service. This implies that most of the policies set up in the education sector have not been beneficial to quality of education, Training and Development exhibited shortcomings, there was dissatisfaction with teachers‟ compensation and that teachers felt that their issues critical to their health and safety were not well addressed. Thus the study concludes that taking all factors into consideration (Education sector policy issues, Human resource recruitment and selection, Teachers training and development, Compensation management, Performance Management and Employee safety health and safety, the quality of education services is 1.367 as per the regression analysis. The study recommended that recruitment and selection of teachers should be streamlined and managed by professional Human Resource Management experts, Teacher training and development should be improved through provision of proper framework for capacity building in the education sector, Teachers‟ compensation needs to be addressed through the right channels to improve their motivation, Performance management practices of teachers need to be improved through structured approaches and finally employee safety and health need to be re-examined in the teaching professionen_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/10199
dc.language.isoenen_US
dc.titleRelationship between human resource management practices and quality service delivery in Kenyan public secondary schools in Taita Taveta Countyen_US
dc.typeThesisen_US
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