An Empirical Analysis of Personal Identification Secure Comparison Evaluation System’s Influence on Employees’ Performance in the Directorate of Immigration and Citizen Services in Kenya
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Date
2021
Authors
Onyango, Macotiende Samwel
Orwa, Bula Hannah
Ndegwa, Priscilla
Journal Title
Journal ISSN
Volume Title
Publisher
International Journal of Economics, Commerce and Management United Kingdom
Abstract
Electronic governance practices have been adopted globally to provide swift service, remove
barriers to effective government services and efficiency by providing local access points. The
use of information communication technology in management of operations is expected to
enhance employees’ performance by saving time and offering better service delivery. The
general objective of this study was to investigate the influence of electronic governance on
employees’ performance in the Directorate of Immigration and Citizen Services in Kenya. The
study specifically focussed on establishing the influence of Personal identification secure
comparison and evaluation system on employees’ performance. The study adopted a
descriptive survey research design which was cross sectional in nature. The target population
for the study was 516 comprising of employees of the in the Directorate of Immigration and
Citizen Services in Nairobi City County, Kenya. A sample size of 103 respondents was selected
using stratified random sampling. Data was collected using a semi structured questionnaire
which was administered to immigration officers. Data was analyzed using descriptive statistics
and regression analysis. The results of the study revealed that personal identification secure
comparison and evaluation system has a significant influence on employees’ performance. The
study recommends policy measures that would enhance e-governance in the immigration
directorate.
Description
Article
Keywords
Personal identification secure comparison, evaluation system, e-governance, employees’ performance, information communication technology
Citation
Onyango, M. S., Orwa, B. H., & Ndegwa, P. AN EMPIRICAL ANALYSIS OF PERSONAL IDENTIFICATION SECURE COMPARISON EVALUATION SYSTEM’S INFLUENCE ON EMPLOYEES’PERFORMANCE IN THE DIRECTORATE OF IMMIGRATION AND CITIZEN SERVICES IN KENYA.