Management Information System Capabilities and Performance of Hospitals in Mombasa County, Kenya
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Date
2025-04
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Publisher
The Strategic Journal of Business & Change Management
Abstract
This study examined the influence of MIS capabilities on the performance of level 4 and 5, public and private
hospitals in Mombasa County, Kenya. A descriptive research design was adopted, targeting 318 technical ICT
specialists working in 31 level 4 and 5, private and public hospitals in Mombasa County. A sample size of 96
respondents participated in the study, representing 30% of the target population and selected using stratified
random sampling technique. Primary data was collected using a semi-structured questionnaire. A pilot study was
conducted to test the instrument’s reliability, measured using Cronbach’s Alpha, while expert view was utilized to
achieve content validity. Questionnaire distribution was through drop and pick method and using Kobo Toolbox
Data Collection Tool link where necessary. Data collected was subjected to descriptive, relational, and inferential
analysis, and the findings presented using tables, charts, and graphs. The study revealed that service delivery
automation, system management, data security and information quality had a positive significant influence on the
performance of hospitals in Mombasa County. The study concludes that service delivery automation enhances the
patient flow because automated appointment scheduling as a sub-system can reduce the time patients spend
waiting for consultations and treatments. Effective system management ensures optimal resource allocation
within hospitals and can help hospitals prioritize the use of medical supplies, equipment, and human resources.
Patients are more likely to seek medical care and share sensitive information when they trust that their data is
secure. High-quality information ensures that patient records are accurate and up-to-date, which is crucial for
effective diagnosis and treatment. The study recommends that the hospitals should transition from paper-based
records to comprehensive electronic health records systems. Transitioning to comprehensive EHR systems can
streamline patient data management, improve communication among healthcare providers, and enhance patient
care coordination. The hospitals should perform thorough assessments of existing data security measures to
identify vulnerabilities and areas for improvement. The hospitals should establish standardized performance
indicators that all hospitals must report on, such as patient wait times, readmission rates, infection rates, and
patient satisfaction scores
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Citation
Masika, I. W., & Kyalo, J. (2025). Management information system capabilities and performance of hospitals in Mombasa County, Kenya. The Strategic Journal of Business & Change Management, 12 (2), 798 – 824.