Change Implementation Strategy and Performance of National Police Service, Kenya
| dc.contributor.author | King’oo, Bernard Masavu | |
| dc.date.accessioned | 2026-02-18T07:23:17Z | |
| dc.date.available | 2026-02-18T07:23:17Z | |
| dc.date.issued | 2025-11 | |
| dc.description | A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment for the Award of the Degree of Master of Business Administration (Strategic Management) of Kenyatta University, November, 2025 Supervisor: 1.Mwasiaji | |
| dc.description.abstract | Despite government efforts to reform the National Police Service, performance kept getting worse and criminal activity kept rising. The comprehensive transformative program was designed to address many of the difficulties that the police must overcome in carrying out their duty. The research aimed to explore how the change implementation strategy has affected the performance of the National Police Service (NPS). The research objectives were; to evaluate the influence of personnel competence, training curriculum changes, appraisal systems and promotion opportunities on performance of NPS. The research was grounded in three key theories: Change Management Theory, Herzberg's Theory, and the McKinsey 7S Model. A descriptive research design was employed for this study. The target population consisted of 701 police officers, which included 1 County Commander, 28 OCPDs, 42 OCSs, and 630 officers across 42 police stations within Nairobi County. From this population, 211 officers were chosen through simple stratified random sampling techniques. The validity and reliability of the research instruments were assessed in a pilot study through the test-and-retest method. The data were gathered through structured questionnaire. The collected quantitative data were analyzed using descriptive statistics, analysis of variance, and regression techniques via the SPSS version 26. The outcomes show that change management strategy significantly influence the performance of NPS as provided by P-Value of 0.003 < 0.05. The research remarked that change management strategy (personnel competence, training curriculum change, appraisal system and promotional opportunities) significantly affect the performance of NPS. The research concludes that personnel competence within the NPS plays a pivotal role in shaping its overall performance and effectiveness. The research recommends that government through ministry of interior and national administration should establish and maintain robust training programs that keep officers abreast of the latest developments in law enforcement, including advancements in technology, changes in legislation, and evolving crime patterns. Prioritize ongoing professional development to ensure a highly skilled and adaptable workforce | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32484 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Change Implementation Strategy and Performance of National Police Service, Kenya | |
| dc.type | Thesis |