Risk Management Strategies and Performance of Selected Telecommunication Firms in Kenya
| dc.contributor.author | Kivuva, Enock Kimongo | |
| dc.contributor.author | Langat, Nahashon | |
| dc.date.accessioned | 2026-01-26T08:43:22Z | |
| dc.date.available | 2026-01-26T08:43:22Z | |
| dc.date.issued | 2025-09 | |
| dc.description | Article | |
| dc.description.abstract | This study examined the interplay between risk management strategies—specifically, revenue assurance protocols, antimoney laundering measures, business continuity planning, and risk transfer methodologies—and the operational performance of Kenya’s telecommunications industry. The theoretical foundation of this research was anchored in Transaction Cost Economics (TCE) Theory, Prospect Theory, Contingency Theory, Agency Theory, and the ResourceBased View (RBV) Theory. Adopting a descriptive survey research design, this research sought to systematically gather and analyze data pertaining to individuals, corporate entities, operational environments, and prevailing phenomena. Data were collected from 154 respondents across Kenya’s three leading telecommunication providers—Safaricom, Airtel Kenya, and Telkom Kenya—using structured, self-administered questionnaires. A stratified sampling technique ensured broad representation across managerial levels. The data were analyzed using SPSS Version 27, applying both descriptive statistics and multiple regression analysis to examine the relationships between the identified risk strategies and organizational performance. The findings revealed that all four risk management strategies had a positive and statistically significant effect on the performance of telecommunication firms. Revenue assurance emerged as the most influential predictor, indicating that robust financial monitoring and reconciliation systems substantially enhanced profitability and operational control. AML practices were also significant, contributing to compliance, customer trust, and service integrity. Business continuity frameworks were found to strengthen resilience and reduce service disruptions, while risk transfer mechanisms—such as insurance and strategic partnerships—were shown to reduce exposure to adverse operational events and improve overall firm stability. The study concluded that an integrated approach to risk management is essential for enhancing organizational performance in Kenya’s telecommunications sector. It recommended that firms invest in advanced revenue assurance tools, automate AML systems, regularly update business continuity plans, and formalize risk-sharing arrangements. Moreover, regulators were encouraged to establish crosssectoral guidelines that reflected the evolving financial and technological roles of telecom providers. This research provided critical insights for industry practitioners, policymakers, and scholars. It contributed to theory and practice by empirically demonstrating the value of strategic risk management in a high-risk, technology-driven industry. | |
| dc.identifier.citation | Kivuva, E. K., & Langat, N. (2025). Risk management strategies and performance of selected telecommunication firms in Kenya. The Strategic Journal of Business & Change Management, 12 (3), 856 – 886. http://dx.doi.org/10.61426/sjbcm.v12i3.3368 | |
| dc.identifier.uri | http://dx.doi.org/10.61426/sjbcm.v12i3.3368 | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32201 | |
| dc.language.iso | en | |
| dc.publisher | Strategic Journals | |
| dc.title | Risk Management Strategies and Performance of Selected Telecommunication Firms in Kenya | |
| dc.type | Article |