Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya
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Date
2020
Authors
Njoroge, Paul Thumbi
Bula, Hannah
Wanyoike, Rosemarie
Journal Title
Journal ISSN
Volume Title
Publisher
Science Publishing Group
Abstract
Performance at employees’ level is critical to the overall performance of the organization since employees have
the first sight of service and product delivery. Knowledge acquisition and information distribution have been acknowledged in
literature as fundamental constructs of organizational learning with significant impact on performance. However, most studies
have focused on performance at organizational level with limited attention to employees’ performance. Empirical literature is
inconclusive on the effect of knowledge acquisition and information distribution on employees’ performance in different
contexts. Therefore, the objective of this study was to examine the effect of knowledge acquisition and information distribution
on employees’ performance in the hospitality sector in Kenya. Using purposive and stratified random sampling, a sample of
225 respondents was selected from 75 classified hospitality firms in Kenya. Data was collected using a self-administered
questionnaire and analyzed using multiple regression and correlation analyses. The results indicated that knowledge acquisition
and information distribution were significantly positively correlated with employees’ performance and had higher effect on
employees’ performance dimensions of service delivery and efficiency. The findings underscore the significance of acquiring
new knowledge, exploiting the existing knowledge, sharing knowledge and distributing information to improve service
delivery and efficiency in the hospitality sector The findings emphasis the need to align new knowledge to firm’s strategy and
processes in order to enhance impact on employees’ performance.
Description
Article
Keywords
Organizational Learning, Knowledge Acquisition, Information Distribution, Employees’ Performance
Citation
Thumbi, N. P., Hannah, B., & Rosemarie, W. (2020). Examining the Effect of Knowledge Acquisition and Information Distribution on Employees’ Performance in Classified Hospitality Firms in Kenya. Journal of Human Resource Management, 8(3), 200-208.