Performance of Firms in the Service Industry in Kenya: Does Core Competencies Matter in Micro Cap Holding?
Loading...
Date
2020
Authors
Moga, Sarah Kaly-Esah
Muathe, Stephen M.A.
Journal Title
Journal ISSN
Volume Title
Publisher
HRMARS
Abstract
The service industry plays a key role in economic development through employment
opportunities and contribution to revenue stream for governments. But the sector registers
poor performance due to lack of financial resources to fund its operations, and even after
having service charters and using technology there has been no change. It is thought that
using competencies might change the trend of poor performance; therefore this study sought
to investigate the effect of core competencies on performance of organizations in the service
industry by concentrating on Micro Cap Holding. A cross-sectional design was adopted and 63
respondents picked using simple random sampling technique from the target of 645
employees. The data was collected using semi-structured questionnaires were analyzed
through descriptive, correlation and regression analysis. The study results revealed a strong
positive and significant effect between core competence and performance. The study
recommended that service industry players adopt core competencies so as to increase their
performance.
Description
Article
Keywords
Firm Performance, Core Competence, Service Industry
Citation
Moga, S. K. E., & Muathe, S. M. (2020). Performance of Firms in the Service Industry in Kenya: Does Core Competencies Matter in Micro Cap Holding?.