Strategy Implementation Practices and Service Delivery in National Council of Non-Governmental Organizations in Nairobi City County, Kenya
| dc.contributor.author | Kamande, Peter Gitau | |
| dc.date.accessioned | 2026-02-16T09:51:06Z | |
| dc.date.available | 2026-02-16T09:51:06Z | |
| dc.date.issued | 2025-11 | |
| dc.description | A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirements for the Award of Masters of Business Administration Degree (Strategic Management) of Kenyatta University, November, 2025 Supervisor 1.Joyce Gakobo | |
| dc.description.abstract | Non-Governmental Organizations (NGOs) play a crucial role in addressing various social, economic, and environmental issues in Nairobi City County, Kenya. However, their efforts are often hindered by a range of challenges that can impede their effectiveness and sustainability. For instance, statistics shows that 45% of NGOs report insufficient funding to meet their operational needs, leading to a reduction in service delivery capacity. 35% of Non-Governmental Organizations indicate a shortage of qualified personnel, with an average staff-to-beneficiary ratio of 1:150, which is significantly higher than the recommended ratio of 1:50 for effective service delivery. Therefore, this study sought to investigate the influence of strategy implementation practices on service delivery in national council for non-governmental organizations in Nairobi City County, Kenya. The specific objectives of the study were to assess how staffing level, finances, organization structure and cultural practices impacts strategy implementation and so affecting service delivery in National Council for Non-Governmental Organizations. The study was guided by resource-based view theory, institutional theory, contingency theory and stakeholder theory. The study utilized descriptive research design. This study was carried out in the national council for non-governmental organizations in Nairobi City County, Kenya. The unit of observation was 90 employees working with the national council for non-governmental organizations in Nairobi City County, Kenya comprising of 25 senior level managers and 65 middle level managers. A census of 90 respondents was carried out. Validity of the instrument was ensured using content validity test. The reliability of the instrument was ensured using Chronbach Alpha coefficient test. Descriptive statistics were used to analyze the data. Data was presented in tables and figures. The study's findings provide a range of advantages to various stakeholders involved in or affected by these organizations who include; Non-Governmental Organizations Management and Leadership, the government, policy makers, employees, donors, community and other researchers. The study revealed that staffing level, finances, organizational structure and cultural practices had a positive significant influence on service delivery in national council for non-governmental organizations in Nairobi City County, Kenya. The study concludes that adequate staffing ensures timely and efficient service delivery. Financial resources allow the Council to expand its operational capacity, enabling it to reach more beneficiaries and provide a wider range of services. A clear organizational structure delineates roles and responsibilities, ensuring that each member understands their specific duties. Cultural practices facilitate partnerships with local leaders and community groups, enhancing collaboration and resource sharing. The study recommends that the Non-Governmental Organizations should evaluate the current staffing levels against the service delivery demands. The Non-Governmental Organizations should organize regular training sessions for staff and stakeholders on financial management best practices, budgeting, and reporting. The Non-Governmental Organizations should define roles and responsibilities within the council to ensure accountability and effective decision-making and create comprehensive policies that guide operations, including conflict of interest, transparency, and ethical standards and the NGOs should implement programs that promote awareness and appreciation of cultural diversity, helping staff to engage more effectively with different communities. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/32442 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Strategy Implementation Practices and Service Delivery in National Council of Non-Governmental Organizations in Nairobi City County, Kenya | |
| dc.type | Thesis |