Employee Empowerment and Service Delivery in the National Hospital Insurance Fund in Wajir County, Kenya

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dc.contributor.authorAbdi, Ahmed Nunow
dc.contributor.authorNjuguna, Reuben
dc.date.accessioned2020-10-26T12:01:35Z
dc.date.available2020-10-26T12:01:35Z
dc.date.issued2020
dc.descriptionA Paper Published in International Journal of Business Management, Entrepreneurship and Innovationen_US
dc.description.abstractNational Hospital insurance fund has faced so many challenges regarding customer satisfaction and service delivery. Majority of the National Hospital Insurance Fund accredited facilities in Wajir County have failed to satisfy the customers or members. The problem has escalated to Mashaalah nursing home and even to Jeddah nursing home which are situated in Wajir County. Therefore the aim of this study was to investigate the effect of employee empowerment on service delivery in national hospital insurance fund Wajir County, Kenya. The study was guided by quality improvement theory. Descriptive research design was used and data collected from five accredited nat ional ho spital insu rance fu nd facilities located in Wajir Cou nty. Th e respondents of the study will be 114 members. The study used the primary data which was collected through the use of questionnaire. Data was analysed with the help of SPSS and presented in tables and figures. The findings on employee empowerment found that the NHIF builds on the capacity of the employees for it enables employees to participate in decision-making. The respondents moderately agreed that the organisation encourages compliance and commitment both within and among the employers. The results on the relationship between employee empowerment and service delivery in NHIF was positive and significant. The County Governtment of Wajir should consider improving on the communication and information related to the benefits of being a member of NHIF.en_US
dc.identifier.citationAbdi, A., & Njuguna, R. (2020). Employee Empowerment and Service Delivery in the National Hospital Insurance Fund in Wajir County, Kenya. International Journal of Business Management, Entrepreneurship and Innovation, 2(2), 98-104. https://doi.org/10.35942/jbmed.v2i2.120en_US
dc.identifier.issn2707-8027
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/20666
dc.language.isoenen_US
dc.publisherIJCAB Publishing Groupen_US
dc.subjectEmployee Empowermenten_US
dc.subjectService Deliveryen_US
dc.subjectNational Hospital Insurance Funden_US
dc.subjectWajir Countyen_US
dc.titleEmployee Empowerment and Service Delivery in the National Hospital Insurance Fund in Wajir County, Kenyaen_US
dc.typeArticleen_US
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