Determinants of staff turnover in the hospitality industry in Kitui town, Kitui County, Kenya
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Date
2014-06-24
Authors
Kyule, Faraday
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Abstract
Hospitality industry world over has been plagued by high employee turnover. High employee turnover rates are a fundamental labor problem in the hotel sector .(Mok, C. and Luk, Y,1995). The hospitality industry is among the leading sectors in the Kenyan economy. The tourism and hotel industry is one of the pillars of the Kenya‟s Vision 2030. However the high potential of this industry is threatened by a number of factors, the most significant being employee turnover. The industry ranks among the highest in employee turnover as has been indicated by perpetual recruitment exercises in the firms within the industry. Very few firms in the hospitality industry take more than three months without carrying out recruitment of new staff at all levels. Low experience at workplace has also been observed and blamed on staff turnover. This study was carried out to highlight the probable determinants of high staff turnover in firms in the hospitality industry and come up with appropriate corrective measures to arrest this situation. Review on the past studies on the issue at hand was done on chapter two of the study. Even though studies have been carried out on staff turnover, little has been done with a bias on the hospitality industry especially in developing countries. The researcher therefore looked into these studies and illuminated and attempted to fill the gaps through the research. The researcher used a cross-sectional survey of the firms in the hospitality industry with a sample of 70 employees in 7 firms in the whole of Kitui town. The research instruments used included questionnaires and interview. The data thus collected was keyed into the Statistical Package for Social Sciences (SPSS) which was used to derive descriptive and differential statistics such as percentages, modes and median to meet the objectives of the study. The findings of the study will help not only the managers and the proprietors of firms within the hospitality industry but also the governments in helping alleviate the negative effects of staff turnover in the industry
Description
Department of Business Administration, 100p. 2013