RP-Department of Business Administration

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Influence of Knowledge Creation on Organizational Resilience among Travel Firms in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2025-12) Morong, Dorice Ronoh; Kariuki, Albert Chege; Bitok, Jane Jebet
Knowledge creation have become essential for organizations seeking to build resilience in today's dynamic business environment. The tourism industry, particularly travel firms, faces unprecedented challenges that require effective knowledge utilization to maintain operational continuity. Thus, this study examined the influence of knowledge creation on organizational resilience among travel firms in Nairobi City County, Kenya. A mixed-methods research design was employed, targeting 286 participants drawn from travel firms and tourism-related institutions including KATO, KATA, TOSK, Ecotourism Kenya, the Tourism Regulatory Authority, Tourism Promotion Fund, Kenya Tourism Board, Tourism Research Institute, Kenya Tourism Federation, GTRCMC–EA, the Tourism Professional Association, and the State Department of Tourism. The sample size comprised of 233 respondents, representing an 81.47% response rate. Quantitative findings showed that knowledge creation had a significant positive effect on organizational resilience, demonstrating that travel firms with structured practices for generating new ideas, insights, and solutions were better able to withstand disruptions. Qualitative results revealed that although some firms had initiated knowledge creation activities, many relied heavily on informal practices that limited the institutionalization of creativity and innovation. The study concludes that knowledge creation is a critical driver of organizational resilience among travel firms but remains underdeveloped due to inconsistent structures, limited formalization, and insufficient institutional support. Strengthening knowledge creation systems, fostering collaborative innovation environments, and enhancing organizational mechanisms for generating new knowledge are essential for improving resilience capacity. The study recommends that travel firm managers should strengthen structured systems for knowledge creation and innovation, ensuring that such processes are institutionalized and supported through dedicated teams, professional development, and continuous learning mechanisms. The study further recommends that tourism sector policymakers should enact supportive regulatory frameworks that reduce barriers, promote collaboration, and provide incentives that enable travel firms to develop innovation hubs and advance sustainable tourism development.
Role of Risk Identification on the Financial Performance of3-5-Star Hotels in Nairobi City County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2025-12) Sammy Munyi Njeru
Risk identification is crucial to success in hospitality, helping achievestakeholders' income and growth objectives. Risks can negatively affect financialoutcomes. This study examines how risk identification influences the financial performance of 3-to 5-star hotels. It provides insights for hotel owners, managers, industry stakeholders, officials, policymakers, and researchers, emphasizing the importanceof risk mitigation strategies in ensuring financial stability. Data was collected from 396 participants across 44 star-rated hotels, divided into three groups, using structured questionnaires, interviews, observation, and published sources. A stratified random sample of 196 respondents, including hotel managers, staff, and suppliers, was selected. The study employed a descriptive, mixed-methods approach to analyze both qualitative and quantitative data to answer the research questions. Data analysis was conducted with SPSS, utilizing descriptive and inferential statistics. Results indicated that risk management practices significantly impact the financial performance of star-rated hotels. Risk identification (β = 0.4080, p < 0.05) enables 3-to 5-star hotels in Nairobi City County, Kenya, to anticipate financial uncertainties, reduce losses, minimize disruptions, and enhance operational efficiency. The study emphasizes that a strong risk identification strategy contributes to long-term financial stability. The conclusion states that a structured risk identification approach improves hotels' financial performance, leading to higher profitability, lower risk, and sustainable growth. Risk governance officers should enhance risk identification and incorporate it into strategic planning for stability. Future research might explore differences in risk mitigation between private and franchise hotels and their financial outcomes.
Effects of Green Recruitment on Performance of Microfinance Firms in Nairobi City County, Kenya
(Strategic Journals, 2025-12) Faiza, Abdi; bula, Hannah Burwa; Wanyoike, Rosemarie
This research determined the effects of green recruitment on performance of microfinance firms in Nairobi city county, Kenya. The research was dictated by human capital theory. The positivism research philosophy, descriptive and explanatory research approach were used as it aimed to ascertain cause-and effect relationships between the study variables. The target audience comprised of the 13 MFIs in Nairobi city County, Kenya that are licensed by the CBK. Thus, the 13 MFIs in Kenya also formed the unit of analysis of the research while the unit of observation consisted of the senior-level, middle-level and junior-level employees in the 13 microfinance banks. The research employed Yamane formula and stratified random sampling technique to determine a sample size of 369 staff. The research data was obtained utilizing structured questionnaire which contained closed ended questions. The researcher performed a pilot study to assess the validity and reliability of the research questionnaire. The actual quantitative data that was gathered from the 369 employees was cleaned, edited, categorized, coded and analyzed through SPSS version 27 statistical software ready for analysis. The descriptive statistics comprised of percentages, means and standard deviation whereas inferential statistics consisted of correlation and regression analysis. Additionally, the study results were displayed in tables, charts and graphs since they are easily accessible and easy to interpret. Based on the OLS regression analysis, the research discovered that green recruitment had a significant effect on performance. The research recommended that microfinance institutions should regulate green recruitment practices as a strategy to improving performance.
Youth Empowerment through Entrepreneurship Management: A Pathway to Sustainable Job Creation in Kenya
(Asian Journal of Economics, Finance and Management, 2025-10) Kithinji, Annstellah Gakii; Muathe, Stephen Makau
Youth unemployment is an increasing problem around the world that makes poverty and dependency cycles worse, which slows down progress. In response, governments and development partners have introduced national policies, programs, and funding to furnish young people with the essential knowledge and skills to overcome these challenges. Despite the efforts made by various stakeholders to enhance youth empowerment, the outcomes have consistently fallen short of expectations. The education levels in Kilifi County, currently at 60%, have significantly impacted coastal youth's access to entrepreneurial training. The research aimed to determine the impact of entrepreneurship management practices on youth empowerment in Kilifi County, Kenya. The study extensively analyzed the effects of resource orientation, entrepreneurship culture, growth orientation, and management structure on youth empowerment
Strategic Supply Chain Integration and Competitive Advantage: An Essential Nexus in Vehicle Assembly Firms in Kenya
(Canadian Center of Science and Education, 2025-11) Lang’at, Irine Chebet; Makau, S. Muathe
This research examined the impact of strategic supply chain integration on the competitive advantage of the vehicle assembly companies in Nairobi City County, Kenya. The Government of Kenya has given attention to the vehicle assembly industry since it forms part of its industrial development strategy, which includes pursued flagship programs such as Vision 2030 and the Big 4 Agenda. Nonetheless, despite these efforts, the Kenya Association of Manufacturers has reported challenges such as severe supply chain inefficiencies and coordination gaps between the assembler, the local suppliers and the modern inventory management systems. The business environment today thrives on rapid technological innovations and charters very robust competitive activity. This scenario has made supply chain integration not only a strategy of excellence, but one of the pillars of organizational success in the long run. In the Kenyan system of industrial development, the flagship initiatives have been emphasized. Nonetheless, even with these measures and efforts, the Kenya Association of Manufacturers notes that it continues to face challenges such as high supply chain inefficiencies, which lead to underutilization of capacity, disjointed coordination among assemblers and local suppliers, and inconsistent uptake of modern inventory management systems. The study focused on the interplay between information sharing, collaborations, lean operations, and inventory control, anchored on the Resource-Based View, Dynamic Capabilities Theory, and Porter Theory of Competitive Advantage. Descriptive research design was adopted, and primary data was collected using questionnaires from 109 stratified supply chain professionals from three large assembly firms (CFAO Mobility Kenya/KVM, Isuzu East Africa). A pilot study was conducted to determine the reliability and validity of the study. Descriptive statistical analysis reported high levels of internal information sharing and strategic collaborations, albeit, their lack of real-time data exchange to suppliers and underuse of automated inventory systems. Multiple regression analysis listed as significant predictors of competitive advantage all four strategic supply chain integration (SSCI) practices, while collaboration was the most substantial as a single predictor. However, the correlation analysis suggested the siloed and isolated nature of the practices, most notably, the gap between strategic information sharing and collaboration integration. Strategic supply chain integration, therefore, is a source of competitive advantage, albeit, remains underexploited and underpinned by the lack of synergistic integration to its components. The study advised companies in the Kenyan automotive industry to enhance the strength and competitiveness of their supply chains by creating consolidated digital supplier portals, developing collaborative operational taskforces, and acquiring automated inventory management systems
Data-Driven Marketing Strategy and Loyalty of Online Food and Grocery Customers in Nairobi City County Kenya
(Journal of Applied Humanities and Social Sciences, 2025-11-20) Nyakado, Job Ochieng; Maina, Samuel; Murigi, Elishiba
his study assessed the influence of data-driven marketing strategies and customer loyalty on online food and grocery in Nairobi city county Kenya. The analysis established a statistically significant and positive relationship between the use of data-driven Marketing strategies and customer loyalty. Findings demonstrated that a unit increase in the application of such strategies leads to an estimated 0.384-unit rise in customer loyalty. As a result, the null hypothesis (H₀) was rejected, supporting the assertion that data-driven marketing has a meaningful influence on fostering loyalty. The study concluded that leveraging data-driven marketing enhances customer experiences through personalized communication, predictive engagement, and timely feedback mechanisms, thereby strengthening long-term consumer relationships. These insights carry important policy implications for regulators and industry stakeholders. Specifically, there is a need to integrate into the existing data protection policies an ethical framework to guide how to collects, processes, and utilizes customer data; ensuring transparency, accountability, and fairness. This is an extract from a PhD study on artificial intelligence-led marketing strategies and Loyalty of Online food and grocery customers in Nairobi City County, Kenya.
Machine Learning Prediction and Loyalty of Online Food and Grocery Customers in Nairobi City County Kenya
(International Journal of Business Management, Entrepreneurship and Innovation, 2025-10) Nyakado, J. O; Maina, S; Murigi, E
Customer loyalty in the online food and grocery industry in Nairobi City County faces increasing challenges due to the rapidly changing preferences and expectations of digitally savvy consumers. The main objective of this study was to examine the effect of Machine Learning Prediction Systems on the loyalty of online food and grocery customers in Nairobi City County, Kenya. Specifically, the study sought to determine how predictive analytics and algorithm-driven personalization influence repeat purchase behaviour, customer engagement, and trust. The study was anchored on the Relationship Marketing Theory and the European Customer Satisfaction Index (ECSI) model, which jointly explain the mechanisms through which data-driven insights foster long-term customer relationships. A correlational and explanatory research design was employed, targeting active users of online food and grocery delivery platforms within Nairobi City County. Data were collected through structured questionnaires and analysed using both descriptive and inferential statistics. The findings revealed a positive and statistically significant relationship between the use of machine learning prediction systems and customer loyalty (β = 0.357, p < 0.05). This implies that increased adoption of predictive algorithms enhances customer retention through personalized experiences and anticipatory engagement. The study concludes that integrating machine learning prediction in customer relationship management significantly strengthens customer loyalty. It recommends that online food and grocery firms adopt ethical and transparent machine learning practices to ensure fairness, data privacy, and sustained consumer trust.
Promotion Strategies and Performance of Selected Pharmaceutical Manufacturing Firms in Nairobi City County, Kenya
(International Academic Journal of Human Resource and Business Administration (IAJHRBA, 2025-10) Ngugi, Saphina Waithira; Maina, Samuel
Pharmaceutical manufacturers play significant role in supporting the government’s health objectives. However, 53% of the firms are under performing as witnessed in reduced export sales and revenue loss by 27% which has affected their profitability. This study examined the effect of promotion strategies on pharmaceutical firms' performance in Nairobi. Grounded in contingency, cognitive response, and balanced scorecard theories, the study used an explanatory approach targeting 100 managers across 10 pharmaceutical firms in Nairobi. Stratified sampling grouped staff by role, while purposive sampling selected 65 participants. Data came from closed-ended questionnaires. A pilot involving four Kiambu firms (10% of the sample) tested the tool. Expert review, face validation, and content checks upheld validity, while internal consistency confirmed reliability. Descriptive statistics explored demographic trends, with data shown through tables, means, percentages, and deviations. Pearson’s correlation assessed associations; regression tested causality. Informed consent, anonymity and confidentiality was observed. The findings showed that promotion has a significant effect on firm performance. It was concluded that promotion strategy including personal selling and exhibitions should be used to improve product awareness and enhance performance. The companies may need to adopt personal selling and exhibition for more product awareness, using distribution to improve product access. Future studies may explore strategies like growth, diversification, expansion, and market penetration. Other studies may also consider new locations and incorporate other population to confirm the difference in the findings
Customer Value Proposition Innovation Strategy and Performance of Manufacturing Firms Listed on Nairobi Securities Exchange (NSE) in Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2025) Maina, James Rugami; Muchemi, Anne; Maina, Samuel
Despite manufacturing firms being vital to national economic infrastructure through employment and revenue generation, most manufacturing firms in Kenya have recently experienced declining performance marked by low profit margins and stagnating market share due to increased competition from imports. Thus, this study investigated the effect of customer value proposition innovation strategy on performance of manufacturing firms listed on the Nairobi Securities Exchange in Kenya. The study was anchored on Porter's value chain model. A positivist research paradigm and an explanatory research design were adopted. The target population consisted of 95 functional heads of departments drawn from 19 listed manufacturing firms through a census approach. The data collection instrument was a semi-structured questionnaire with closed and open-ended questions. A pilot study was conducted to test the reliability of the research instrument, achieving Cronbach alpha indices of 0.964 for customer value proposition innovation strategy and 0.892 for firm performance, both well above the recommended threshold of 0.7. These reliability coefficients indicated strong internal consistency of the measurement scales, and the instrument was also subjected to face, construct, and content validity testing. The response rate was 88%. Quantitative data were analyzed using descriptive and inferential statistics. The study found that customer value proposition innovation strategy significantly and positively affected firm performance (β=0.659, t=7.510, p=0.000), explaining 40% of the variance in performance. The study conclude that managers of manufacturing firms should prioritize customer value proposition innovation strategy to improve performance. Manufacturing firms should invest in advanced CRM technologies, establish dedicated account managers for key customers, and implement effective communication channels to enhance customer satisfaction and loyalty. Continuous feedback collection and refinement of value propositions should remain at the forefront of custom...
Occupational Stress and Employees Performance. A Case of Kenya Disciplined Services
(Journal International of Business Management, 2022-02-02) Muchiri, Chege Thenya; Khayota, Maurice; Oluoch, Judith; Gongera, G.
Stress hasaconsiderable negative impact on job performance. If not dealt with effectively, stress can have detrimental impact on staff and organizations performance. The aim of thisstudy was to investigate the level of occupational stress among the employees ofthe Kenya disciplined services. The study target population comprised of all employees of NYS in all the six Nairobi Stations. Survey was carried outto identify their perceived job stressors and measure degree of impact of job related stress and organizations performance. The survey method was used to help determine the level of workplace stress of the staff and the impact on staff and organizations performance. Stratified random sampling was utilized in drawing a representative sample of 111 employees from a population of 557 for the study.Structured questionnaires administered by research assistant werethe main data collection instrument for the research. The researcher used statistical package for Social Scientists (SPSS) data analysis program to help generate statistical analysis further. The study findings indicated that50.5% of staff were exposed to stress arising from excessive work pressure. In conclusion, NYS staff were largely exposed to stress arising from quantitative and qualitative work overload working during odd hours, over enrolment of students in various courses, working under strict deadlines; inadequate reward system(pay/promotion/recognition);” unnecessary” and frequent transfers especially to hardship areas; inadequate tools and equipment, bullying by senior officers(harassment, degradation, humiliation, shame, intimidation, coercion and threats of transfers); unclear task definition, guidelines, scheduling and job definition; lack of training opportunities irrelevant training not matched to skill requirements; poor placements(role not matched to competence); poor working relation (lack of staff cooperation, arguments and quarrels); and unsupportive working environment from both co-workerand supervisors in that order. Thestudy recommendedthat there was need for NYS to realign its vision, mission and long-term objective for the challenges of becominga premier disciplined Service would be reflected on the quality of service delivery, corporate image, staff productivity and efficiency in service delivery. Achieving these organization performance indicators calls for among others a stress free working environment among staff and a comprehensive stress policy to monitor, manage and prevent work stress
Home-Grown Solution to Combat Youth Unemployment in Kenya through Blending the Community Service with Youth Polytechnic Programmes
(e Strategic Journal of Business & Change Management, 2022-07-10) Muchiri, C. T.
Kenyan youth like in the rest of Africa and developing countries, face two significant challenges namely – lack of skills and lack of financial resources, which are vital attributes to make one either self-reliant or employable in public or private sector. In fact, possession of relevant skills equips one to be self-employed or even generate jobs for others, for instance, through Small and Medium Enterprises (SMEs). The objective of this study was to explore home-grown solution to combat youth unemployment in Kenya through blending the community service with youth polytechnic programmes. In this regard, the study identified various homegrown solutions strategies. The study concluded that youth among other investors play a significant role in the realization of the ‘Big Four Agenda
Effects of Work Stress on Service Delivery, Productivity, Service Quality and Corporate Image in Kenya Disciplined Services
(Journal International of Business Managemen, 2022-02-02) Muchiri, Chege Thenya
The study objective was to identify the effects of work stress on service delivery, productivity, service quality and corporate image in Kenya disciplined services. The study would be useful in the design of effective strategies for reducing job stress that would in turn result in improved job performance among Kenya disciplined services. The study target population included all NYS employees based in all NYS six Stations in Nairobi Kenya. Stratified random sampling was utilized in drawing a representative sample of 111 employees from a population of 557 for the study. Structured questionnaires were administered by obtaining the respondents sentiments regarding the research topic. The researcher used statistical package for Social Scientists (SPSS) data analysis program to help generate statistical analysis further. From the study findings it was very clear that work stress had a significant effect on service delivery, productivity, service quality and corporate image of Kenya disciplined services. Further the study identified that work stress had a positive and significant effect on organizational performance, the researcher found that 50.5% of staff was exposed to stress arising from excessive work pressure also record negative concentration of work; 2.97% of staff who suffer stress triggered by frequent abuse by supervisors had their concentration of work impaired. Also 58.1% of staff who were exposed to frequent run-ins with supervisors experienced impaired creativity. Adequate job control enhanced work creativity as posited by 59.2% of participating NYS staff. Findings also supported that staff exposure to sexual harassment in the office impacted negatively on creativity. In conclusion, NYS staff were largely exposed to stress arising from quantitative and qualitative work overload working during odd hours, over enrolment of students in various courses, working under strict deadlines; inadequate reward system(pay/promotion/recognition);” unnecessary” and frequent transfers especially to hardship areas; inadequate tools and equipment, bullying by senior officers( harassment, degradation, humiliation, shame, intimidation, coercion and threats of transfers); unclear task definition, guidelines, scheduling and job definition; lack of training opportunities irrelevant training not matched to skill requirements ; poor placements( role not matched to competence); poor working relation (lack of staff cooperation, arguments and quarrels); and unsupportive working environment from both coworker and supervisors in that order. The study findings recommended that NYS has to realign its vision, mission and long-term objective for the challenges of becoming a premier disciplined Service will be reflected on the quality of service delivery, corporate image, staff productivity and efficiency in service delivery
Effects of Time and Cost Effective Stress Monitoring, Management, Prevention and Reduction Programs On Staff Performance in the Kenya Disciplined Services
(Journal International of Business Management, 2022-02-27) Muchiri,Chege Thenya
The purpose for this paper was to explore the effects of time and cost effective stress monitoring, management, prevention and reduction programs on staff performance in the Kenya Disciplined Services. In this study, Kenya Disciplined services staff were surveyed to identify their perceived job stressors and measure degree of impact of job related stress and organizations performance. The result was used to design effective strategies for reducing job stress that will in turn result in improved job performance among these staff. The survey method was used to help determine the level of workplace stress of the staff and the impact on staff and organizations performance. Stratified random sampling was utilized in drawing a representative same of 111 employees from a population of 557 for the study. The target population for study was based on all employees of NYS in all the six Nairobi Stations. A structured questionnaire administered by research assistant was the main data collection instrument for the research. The researcher used statistical package for Social Scientists (SPSS) data analysis program to help generate statistical analysis further. The results were presented in descriptive statistics, including frequencies and percentages. The study found out that time and cost effective monitoring, managemnt prevention had an effect of performance in the Kenyans Disciplined Services. The study therefore recommended that there was a need for NYS to realign its vision, mission and long-term objective for the challenges of becoming a premier disciplined Service will be reflected on the quality of service delivery, corporate image, staff productivity and efficiency in service delivery. Achieving these organization performance indicators calls for among others a stress free working environment among staff and a comprehensive stress policy to monitor, manage and prevent work stress.
Credit Appraisal Procedure on Credit Accessibility among Small Scale Traders in Githurai Market, Kenya
(Strategic Journals, 2024) Chirchir, Jared Kipngetich; Jagongo, Ambrose
This study explored how credit appraisal methods affect credit access for small-scale traders in Githurai Market, Nairobi City County. The primary focus was on understanding the impact of appraisal factors, such as credit history, collateral, and income stability, on traders’ ability to secure financing. The sample included 169 small-scale traders and representatives from 9 financial institutions, including banks and microfinance institutions. The study revealed that collateral, credit scores, and business income are key determinants of credit access. Financial institutions tend to rely on traditional appraisal methods, making it challenging for small-scale traders, especially those lacking collateral or a strong credit history, to obtain loans. Qualitative findings underscored the need for financial literacy programs, simplified loan processes, and innovative credit scoring models to improve accessibility. Additionally, the study emphasized the potential of government backed initiatives and partnerships between stakeholders to reduce information asymmetry and make credit more accessible to underserved traders. Supported by the Credit Channel Theory and Information Asymmetry Theory, the study recommended updating credit criteria to include non-traditional metrics, expanding government aid, fostering stakeholder collaboration, promoting financial literacy, streamlining loan applications, and creating partnerships with technology firms for innovative solutions. Further research is suggested to investigate alternative financing options and the impact of financial literacy on credit access
Adoption of Information Communication Technology in Hybrid Working and Employee Performance in African Development Bank in Nairobi City County, Kenya
(Strategic Journals, 2024) Otieno, Daniel Onyango; Makhamara, Felistus
In light of the challenges posed by the Covid-19 pandemic and the current state of the global economy, hybrid working arrangements that combine in-person and remote work are becoming increasingly common. Employees play a crucial role in the operations of organizations, including the banking industry and the African Development Bank in Kenya, just like they do in any other sector. This research aimed to explore the effect of information communication technology, on employee performance at the African Development Bank in Nairobi City County, Kenya. The study was based on four theories and one model, namely the Technology Acceptance Model, Social Exchange Theory, Personal Environment Fit Theory, and Herzberg's Two-Factor Theory. Descriptive research design was employed in this study. 337 staff members from important divisions of the African Development Bank in Nairobi, Kenya, made up the target population. To ensure unbiased participant selection, simple random sampling was used, and stratified sampling was utilized to group respondents according to their departments. A total of 101 individuals, representing 30% of the target population, constituted the sample size. Quantitative data were generated through the administration of structured questionnaires employing a five-point Likert scale. To evaluate the research instruments, a pilot study was carried out with 10 participants, which corresponded to 10% of the overall sample. The questionnaire's reliability was determined through the utilization of the Cronbach Alpha formula, while the validity of the instruments was assessed based on input from supervisors, content analysis, and construct examination. Analysis of the data involved the application of descriptive statistics. Furthermore, to explore the connections between the variables, regression and correlation analyses were performed. The analysis of quantitative data employed both inferential and descriptive statistics, facilitated by the use of the Statistical Package for Social Sciences. The findings indicated a notable positive effect of the adoption of information and communication technology, on employee performance. The study concluded that the implementation of ICT adoption streamlines processes, improves service delivery, enhances customer engagement and fosters innovation within banking operations. In order to accommodate cutting-edge technologies like cloud computing, big data analytics, and cybersecurity measures, the bank ought to upgrade its existing IT infrastructure. Employees may experience reduced commuting time, resulting in increased focus and productivity.
Human Resource Management Practices and Employee Service Delivery in the County Government of Kitui, Kenya
(Strategic Journals, 2024) Agostinah Geoffrey; Muli, Jedidah
The general objective of the study was to0establish the0effect of0human resource0management practices on employee0service0delivery in the County Government of Kitui, Kenya. The specific objectives0of the0study were to0establish the0effect of training and development practices, performance0appraisal practices, compensation0practices and0recruitment and selection practices on employee service delivery in the County Government of Kitui, Kenya. Human capital theory, contingency theory, attraction-selection-attrition theory, and service quality theory served as the study's guiding theories. Descriptive0research design0was used for the0study. The target0population0was 2300 employees comprising of the Kitui County Government's middle management, lower-level staff, and senior level management. The sample size was 340 employees. The study0adopted a proportionate stratified sampling0technique. The study was based on descriptive and inferential statistical analysis. Multiple linear regression was used to evaluate the co-relationships as well as the effect of each of the independent variables on human resource management practices. The changes of service delivery were influenced significantly by the changes in training practices. It was also established that there was a positive, a robust and noteworthy correlation between service delivery and performance appraisal. The study concludes that effective training ensures that employees possess the necessary skills, knowledge, and competencies to perform their roles efficiently. The study concludes that compensation alone does not play a decisive role in influencing the quality or effectiveness of service delivery. Lastly, the study concludes that Effective recruitment and selection practices ensure0that the right0individuals,with the0necessary0skills, experience,0and cultural0fit, are0brought into the0organization. The study recommends0that the county0government of0Kitui should conduct regular training needs assessments to identify gaps in skills and knowledge. The County Government of Kitui should regularly monitor and evaluate performance of employees and the outcomes of recruitment and selection processes
Strategic Management Practices and Performance of Milk Processing Firms in Nairobi City County, Kenya: Case of Brookside Dairy Limited
(American Social Science Society, USA, 2024) Mwangi, Sabina Wambui; Njuguna, Reuben Kinyuru
Strategic management plays a critical role in organisations. Intense competition and other factors have necessitated applying strategic management practices in various industries. These practices focus on the factors that lead to the failure or success of different organizations. This study investigates the influence of strategic management practices and performance ofmilk processing firms in Nairobi City County, Kenya. The study employs descriptive research to collect and analyse data. This study utilises a census approach to collect data from all the respondents. Moreover, questionnaires were also utilised to gather from the respondents. The study ensured that informed consent, confidentiality, and anonymity were observed during data collection and processing. The correlation analysis findings showed that the Pearson coefficient was within the range of 0.5 and 0.8, and the correlation coefficient was 0.873, indicating that a strong and positive relationship existed between strategic management practices and the performance of milk processing firms. The findings showed that the adjusted R2 was 0.749, signifying that strategic management practices and prospects explained 74.9 % of the variations in the performance of milk processing firms. Notably, the major findings from the study indicate that strategic management practices significantly influence firm performance. Eachindependent variable in the study plays a role in the performance of firms in this industry. The study, therefore, concluded that environmental scanning, strategy formulation, strategy implementation, and strategy evaluation significantly influence milk processing firms' performance in Nairobi City Count
Impact of Work-Related Stress on Employees Performance in the Kenya Disciplined Services
(Reviewed Journal International of Business Managemen, 2022-02) Muchiri, Chege Thenya
The employees in the disciplined services are exposed to the stress outside the range of usual human experience. The operational duties of their work, by their nature, may at any time place the employees at high stress levels. In addition to the operational stressors inherent in disciplined services work especially the police, numerous studies have shown that factors related to organizational structure and climate can be an even greater source of stress for the disciplined officer. In the disciplined services, officers and staff are bound by strict difficulties in managing their occupational role. Without effective stress identification mechanisms as well as stress management programs, stress can have detrimental impact on staff and organizations performance. The purpose for this paper therefore was to evaluatethe impact of work-related stress on employee’sperformance in the Kenya disciplined services.KenyaDisciplined services staff atNYS Nairobi stations were surveyed to identify their perceived job stressors and measure degree of impact of job related stress and organizations performance. The result was used to design effective strategies for reducing job stress that in turn result in improved job performance among these staff.A Samplesizeof 111employees from a population of 557 was drawn for the study. Structured questionnaires were administered and data analysis done with the help of statistical package for Social Scientists (SPSS). The study findings indicated that 50.5% of staff were exposed to stress arising from excessive work pressure also recordednegative concentration of work; 2.97% of staff who sufferedstress triggered by frequent abuse by supervisors had their concentration of work impaired. Also 58.1% of staff who are exposed to frequent run-ins with supervisors experienced impaired creativity. Adequate job control enhanced work creativity as posited by 59.2% of participating NYS staff. Findings also supported that staff exposure to sexual harassment in the office impacted negatively on creativity.It was therefore, recommended that there was a need for NYS to realign its vision, mission and long-term objective for the challenges of becoming a premier disciplined Service will be reflected on the quality of service delivery.Achieving these organization performance indicators calls for among others a stress free working environment among staff and acomprehensive stress policy to monitor, manage and prevent work stress.
Employee Training and Delivery of Services at the Postal Corporation of Kenya
(EdinBurg, 2024) Mutuku, Irene Ngii; Wainaina, Lawrence Warimbo; Wambua, Phillip P.
Purpose:Service delivery is an essential aspect for an organization to gain competitive advantage, sinceservice delivery deals with how a serviceor aproduct is delivered to the client and whether it’s fairly or unfairly done hence determining prosperity or downfall of organization. A sure wayof realizing full potential of an organization is use relevant human resource development mechanisms appropriately. Human resource development mechanisms describean organization’s strategies of investing in activities andprograms that are intended to develop competence, skills, and knowledge of employees.The study aimed to examinepossible association between employee training efforts and service delivery in Postal Corporation of Kenya in Nairobi. Methods:The study is anchored on SERVIQAL model and it deployed a positive research philosophy paradigm and quantitative research design, targeting apopulation of 400 respondents comprising 300 employees and100 clients, 40% sample size is obtained from target population translating to 160 respondents. Results:Key finding of the study wasthat employee training is a significantdeterminant of service delivery at Postal Corporation of Kenya. As such, the corporation’s efforts at enhancing the capacity of its employees were established to be significantly linked to the quality of the corporation’s services. Conclusion:Thestudy recommends deliberate planning and enhancement of theemployees’ skills and knowledge to ensure continued competitiveness of the corporation.
Leadership Development Strategy in Succession Planning and Employee Performance in the State Department for Public Service, Nairobi City County, Kenya
(Strategic Journals, 2024) Onyango, Maureen; Makhamara, Felistus
employee performance is correlated with the failure of managers or administrators in the public sector to recognize and implement an effective succession strategy that could motivate its employees. The report from the Public Service Commission in Kenya highlighted issues such as a bloated workforce, a high wage bill, absence of succession planning policies, stagnation, and the challenge of retaining skilled employees. Within the State Department for Public Service, there has been a persistent challenge regarding employee performance, significantly impacting the efficient delivery of government functions. This study aimed to explore how Leadership Development Strategy affects employees perform in the State Department of Public Service in Nairobi City County, Kenya. This research focused on two theories: Human Capital Theory Social Exchange Theory and one model called the Relay Succession Planning model. This study used a descriptive research design. The group was focusing on 419 workers in the different departments at the State Department of Public Service. 30% of the respondents which came to 126 participants were used. The study used stratified random sampling to gather information from the respondents taking part in the study. Both primary and Secondary information were collected. An open ended questionnaire was also used. 10% of the sample size which came to 13 respondents were picked for pilot study. The instrument's reliability was evaluated by using Cronbach Alpha with a minimum requirement of 0. 7. To ensure validity, the study assessed content construct and face validity. Closed-end questions in the survey helped to gather quantitative data while open-ended questions allowed for the collection of qualitative data. This rigorous approach would help in gathering accurate and reliable information for our study. The data collected for this study was analyzed in two different ways. Qualitative data which includes information gathered through interviews or observations were analyzed using thematic analysis. On the other hand quantitative data which included numerical information like survey responses was analyzed using a software called SPSS 22- The results of the analysis was presented in tables to make it easier to understand and interpret. The research found a significant positive correlation between leadership development strategy and employee performance in Nairobi’s State Department for Public Service. The study concludes that effective leadership is essential in public service as it directly impacts service delivery, employee morale, and public trust. The study recommends that the State Department can implement training programs that address both technical skills and soft skills, such as leadership and communication. The State Department should pair emerging leaders with experienced mentors within the department to provide guidance, support, and knowledge sharing

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