RP-Department of Business Administration

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Quality Management Practices and Performance: The Perspective of Public Healthcare Institutions in Kenya
(ESJ Social Sciences, 2025-02) Jumapili, Dorcas Nyangulika; Muathe, Stephen Makau A.
The global economy's transformations have prompted public healthcare institutions in Kenya to adopt strategies to expand their markets, improve customer satisfaction, and enhance operational efficiency globally. The county government of Tharaka Nithi and the Kenyan national government have implemented initiatives to enhance public healthcare facilities, but their performance remains below the required standards. According to The World Health Organization reports Kenya's public healthcare institutions provided 75% unsatisfactory services to customers, while their services remained at 6.6% from 2017 to 2020. Therefore, the current study investigates the effect of quality management practices on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. Specifically, the study examined the effect of customer focus and continuous improvement on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study used Scorecard, Six Sigma theories as well as the upper echelon theory. The study embraced descriptive research design. The target population was eight hundred and eighty-three employees of public healthcare institutions in Tharaka Nithi County, Kenya. Stratified random sampling techniques were used as a sampling technique to select 275 respondents that were determined scientifically through a formula. Primary data was collected using a structured self-administered questionnaire. A pilot test of twenty-eight respondents was conducted. The study instrument's reliability and validity were evaluated using Cronbach's alpha coefficient, with a threshold of 0.7 or higher. The collected data was analyzed using descriptive and inferential statistics, which were presented in the form of tables, charts, and graphs. The findings were that strengthening customer focus (p<0.05), continuous improvement (p<0.05) and top management commitment (p<0.05) can contribute towards a significant improvement in the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study concluded that total quality management practices are significant enablers of the organizational performance of an institution. The study recommended that employees working with public healthcare institutions in Tharaka Nithi County should be motivated to address customer inquiries promptly to improve the level of efficiency and effectiveness. The operational managers and all other heads of the functional areas in the public healthcare institutions in Tharaka Nithi County design their processes effectively for effective decision-making. Employees should be encouraged to use errors reported as the basis for further improvement in processes.
Perceived HRM Practices and Employees’ Retention: The Importance of Job Embeddedness and Job Satisfaction in NonGovernmental Organizations in, Kenya.
(European Journal of Business and Management, 2025-04) Olweny, Odhiambo Fredrick; Muathe, Stephen M.A.; Bula, Hannah
This study examined the relationship between perceived human resource management practices and employee retention in non-governmental organizations in Nairobi County, Kenya. The primary goal of the study was to investigate the impact of human resource management practices on employee retention within non-governmental organizations in Nairobi County in Kenya. Specifically, the study sought to determine the influence of leadership style, work environment, and career development on employee retention or intention to leave. The study also explored the mediating role of job satisfaction and the moderating effects of job embeddedness on employee retention. The research was enriched by the theoretical foundations based on Mixed Model of Employee Retention, Trait Theory, Hierarchy of Needs Theory, and Job Embeddedness Theory. The research adopted an explanatory research design. The study targeted 201 non-governmental organizations operating within Nairobi County. The study sample was selected using stratified and random sampling, which included 69 nongovernmental organizations based in Nairobi County of Kenya. The study employed questionnaires. A pilot test was conducted with 7 employees from the non-governmental organizations, who were subsequently excluded from the final study. The data was analysed using logit model to test the effect between the independent variables and the dependent variable. In addition, the model was also used to analyse the mediation and moderation relation effect. The findings established that leadership style, work environment, and career development opportunities had a positive and significant effect on employee retention in Non-Governmental Organizations in Kenya. Furthermore, job satisfaction was found to play a key role in moderating the relationship between human resource management practices and employee retention in non-governmental organizations. Additionally, the study found that job embeddedness mediated employees’ attachment to their organizations. Based on these findings, the study recommended that organizations adopt effective human resource management practices that harmonises with both the needs of the organization and the employee to improve retention and enhance organizational performance.
Resource Administration Practices and Implementation of Projects in Savings and Credit Cooperative Organizations in Bomet County, Kenya
(Kenyatta University, 2024-11) Kibet, Vincent
Savings and Credit Cooperative Organizations (Saccos) play a crucial role in promoting financial inclusion and economic development in Kenya, particularly in rural areas like Bomet County. However, many Saccos struggle with project implementation, hindering their growth and member benefits. Only about 40% of projects in Bomet are completed on time, with 35% facing delays of over six months. Additionally, project costs exceed budgets by an average of 25%, and 60% of Saccos report funding shortages that negatively impact execution. Therefore, this study sought to investigate the influence of resource administration practices influences the implementation of projects in Saccos in Bomet County, Kenya. The specific objectives of the study were to examine the influence of resource scheduling, resource allocation, resource monitoring, and resource planning on the implementation of projects in Saccos in Bomet County, Kenya. The study was guided by resource-based view theory, resource dependency theory, and theory of constraints. This research utilized a descriptive design, focusing on five projects: SACCO automation, digital banking, savings and loans, FOSA services, and land acquisition. The sample included 642 SACCO project managers and team members, selected through stratified sampling. Data were collected via surveys, with a preliminary test conducted in Baringo County involving 10 participants to ensure reliability and validity. Reliability was assessed using Cronbach's alpha, while validity was evaluated through content and construct analysis. Results were presented in tables and figures, including mean and standard deviation calculations, and inferential statistics were applied using multiple regression analysis. Diagnostic tests for multicollinearity, normality, linearity, homoscedasticity, and autocorrelation were also conducted. The research discovered that the effective scheduling, allocation, monitoring, and planning of resources had a notably positive influence on project execution within Savings and Credit Cooperative Organizations (Saccos) in Bomet County, Kenya. This discovery indicates a strong positive association, where an increase in resource scheduling, allocation, monitoring, and planning leads to a rise in project implementation within Saccos in Bomet County, Kenya. Consequently, it can be deduced that the independent variables displayed a robust correlation with the dependent variable. The investigation concludes that project managers utilize resource scheduling as a tool to appropriately assign resources, thereby maximizing efficiency and averting work overload. Resource allocation empowers project managers to strategically select and assign available resources to tasks or projects in alignment with business objectives. Through resource monitoring, project managers can ensure that projects are accomplishing their objectives. Resource planning provides project managers with a more comprehensive understanding of the project life cycle. The investigation recommends that project managers compile a list of tasks that need to be completed, along with an estimation of the time required (in hours, days, or man-hours). Additionally, project managers should prioritize projects and determine the most suitable and available personnel to work on them. A project manager should monitor the progress of tasks and swiftly assess how much time each task was intended to take and how much time it actually took. It is crucial for project managers to carefully consider these aspects in advance, as they directly impact the project scope, timeliness, and quoting process through the early identification of required resources. The study highlights the need for further research on unexplored resource management practices to address a 20.4% conceptual gap in the regression model. It specifically examined SACCOs in Bomet County, Kenya, suggesting that a broader study across various counties could effectively fill this contextual gap.
Performance of Domestic Airlines in Kenya: The Role of Strategic Management Practices
(Journal of Economic, Accounting and Management, 2025-03) Ichingwa, Georgina Shiboko; Kamau, Sarah
The study sought to examine the effect of strategic management practices on performance of domestic airlines in Kenya. This comes at a time when the domestic airlines in Kenya have been facing tremendous challenges orchestrated by dynamics in the operating environment and disruptions in the global markets. The domestic airlines have seen a surge in customer-shun rate due to low customer satisfaction. Moreover, most of the players in domestic airlines have faced a steady decline in sales revenues and the overall market share. This raises the question on what could be the remedy to upscale organizational performance of domestic airlines. The study specifically addressed the effect of environmental scanning, strategy formulation, strategy implementation and strategy evaluation on performance of domestic airlines in Kenya. The study employed a descriptive survey approach, and targeted 129 employees drawn from 43 domestic Kenyan airlines. A questionnaire was used to collected primary data for the study, which was analysed using descriptive and inferential statistics. The findings revealed that strategic management practices (environmental scanning, strategy formulation, strategy implementation and strategy evaluation) significantly influenced performance of domestic airlines in Kenya. It was therefore concluded that the deficiencies in performance of domestic airlines in Kenya was strongly associated with effective embrace of strategic management practices. It is recommended that for the domestic airlines to expand and continue performing in the current competitive market, the managers have a duty to integrate strategic management practices through vigorous environmental scanning, formulation of strategies that respond to market demands, effective implementation of developed strategies and evaluation of implemented strategies to ensure they align with the external operating market for enhanced performance.
Supplier Relationship Management and Performance of Supermarkets in Nairobi County, Kenya
(Journal ofProcurement and Supply Chain, 2025-05) Machira, Faith Wangari; Chege, Perris
In Kenya, supermarkets are regarded as one of the primary contributors tothe economy’s notable expansion and advancement. However, in recent times, the performance of the retail industryhas been beset by severalchallenges. This studyaimed to examine the effect of supplier relationship management on supermarket performance in Nairobi County. The researchadopted a descriptive research design which focused on describing the phenomenon being studied. The research target population comprised 147 registered hyper and mega supermarkets operating within Nairobi City County. Stratified and simple random sampling techniques were employed. A sample size of 45 supermarkets and 135 respondents were selected for the study. In the analysis process, descriptive, inferential, and thematic statistical analysis was employed to analyze the data collected in thisstudy.The study found that there is a positive and significant relationship between trust-based relationship management (β=0.0152, p=0.002), supplier segmentation (β=0.3154, p=0.002),and the performance of supermarkets. The study concludes that establishing and maintaining trust with suppliers is essential for ensuring a smooth and efficient supply chain, as well as fostering long-term partnerships that benefit both parties.Supplier segmentation helpssupermarketsimprove their overall performance by tailoring their approach to each supplier based on their specific needs and capabilities. The study recommends that when supermarkets have strong, trust-based relationships with their suppliers, they are more likely to receive timely deliveries, high-quality products, and competitive pricing.By segmenting suppliers, supermarkets can better match their specific needs and requirements with the capabilities of different suppliers.
The Effect of Inventory Management on Performance of Selected Naivas Supermarkets in Nairobi City County, Kenya
(Journal ofProcurement and Supply Chain, 2025-06) Kogei, Gillian Jemutai; Gachengo, Lydia
Electronic supply chain management has emerged to be a core area and source of implementation in contemporary business environments, especially the retail sector. Naivas supermarket has continued to rely on the traditional supply chain which has caused it not to achieve its optimum performance as concerns market penetration, sales revenue actualization, customer fulfilment, and right-time delivery. The study investigated the role of inventory management as an aspect of electronic supply management on the performance of the retail sector in Nairobi County, Kenya. The study settled on a descriptive research design to investigate a sample size of 137 staff members from 8 randomly selected Naivas supermarkets in Nairobi city county. Semi-structured questionnaires were utilized to gather first-hand data from targeted respondents. Reliability and validity in this study was also determined. Reliability was examined using a threshold of 0.70 of the Cronbach alpha value. The element of inventory management practices exceeded the threshold and thereby deemed reliable. Quantitative analysis revealed that inventory management (β=0.342, p=0.031) showed moderate impact, limited by partial manual processes. To enhance performance through inventory management practices, Naivas should prioritize full automation of inventory tracking using IoT and AI-driven systems, building on the moderate but significant impact found in the study. Implementing vendor-managed inventory with key suppliers would further optimize stock levels, leveraging the strong correlation between SRM and inventory efficiency. Additionally, staff training programs should be introduced to ensure seamless adoption of these technologies and address residual manual verification issues noted by respondents. Future research should explore long-term digital transformation outcomes and AI/blockchain applications in Kenya’s retail sector.
Compensation Programs as a Social Welfare Initiative and Performance of Kenya Police Service Employees in Nairobi City County, Kenya
(Journal of Public Administration and Policy Research, 2025-02) Karongo, Eliah Kamtia; Orwa, Hannah Bula; Muli, Jedidah Vika
In Nairobi City County, Kenya, the crime rate is high and reports generally indicate poor performance of the police officers despite the introduction of compensation programs. Gaps exist in research on compensation programs and employee performance (EP) of the Kenya police. The research objective was to determine the influence of compensation program on the performance of this workforce. The study was guided by the social exchange theory and the target population was the 9,925 Kenya police service employees. From samples of 400 respondents, Crobach Alpha reliability coefficient of 0.7 was identified. Descriptive statistics and inferential statistics of linear regression were used to analyse the data. Findings indicate that compensation programs had a negative significant influence on employees’ performance in Nairobi City County. The study recommends involvement of all security sector stakeholders in formulating and implementing social welfare programs and further studies of other welfare programs on the performance of Kenya police service.
Quality Management Practices and Performance: The Perspective of Public Healthcare Institutions in Kenya
(European Scientific Journal, ESJ, 2025-02) Jumapili, Dorcas Nyangulika; Muathe, Stephen Makau A.
The global economy's transformations have prompted public healthcare institutions in Kenya to adopt strategies to expand their markets, improve customer satisfaction, and enhance operational efficiency globally. The county government of Tharaka Nithi and the Kenyan national government have implemented initiatives to enhance public healthcare facilities, but their performance remains below the required standards. According to The World Health Organization reports Kenya's public healthcare institutions provided 75% unsatisfactory services to customers, while their services remained at 6.6% from 2017 to 2020. Therefore, the current study investigates the effect of quality management practices on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. Specifically, the study examined the effect of customer focus and continuous improvement on the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study used Scorecard, Six Sigma theories as well as the upper echelon theory. The study embraced descriptive research design. The target population was eight hundred and eighty-three employees of public healthcare institutions in Tharaka Nithi County, Kenya. Stratified random sampling techniques were used as a sampling technique to select 275 respondents that were determined scientifically through a formula. Primary data was collected using a structured self-administered questionnaire. A pilot test of twenty-eight respondents was conducted. The study instrument's reliability and validity were evaluated using Cronbach's alpha coefficient, with a threshold of 0.7 or higher. The collected data was analyzed using descriptive and inferential statistics, which were presented in the form of tables, charts, and graphs. The findings were that strengthening customer focus (p<0.05), continuous improvement (p<0.05) and top management commitment (p<0.05) can contribute towards a significant improvement in the performance of public healthcare institutions in Tharaka Nithi County, Kenya. The study concluded that total quality management practices are significant enablers of the organizational performance of an institution. The study recommended that employees working with public healthcare institutions in Tharaka Nithi County should be motivated to address customer inquiries promptly to improve the level of efficiency and effectiveness. The operational managers and all other heads of the functional areas in the public healthcare institutions in Tharaka Nithi County design their processes effectively for effective decision-making. Employees should be encouraged to use errors reported as the basis for further improvement in processes.
Competitive Strategies and Organizational Performance of Five-Star Hotels in Nairobi City County, Kenya
(The Strategic Journal of Business & Change Management, 2025-04) Aber, Lorna; Wanyoike, Rosemarie
This study investigated how competitive strategies associate with the effectiveness of five-star hotels in the city of Nairobi. This study was conducted with all eleven five-star hotels that had been registered with the Tourism Regulatory Authority (TRA) as of the initial three months of 2020. Two five-star hotels in the county of Nairobi were forced to shut down amid the Covid-19 outbreak of 2020. The researcher used census methods to ensure that all members of the limited and manageable-sized population were included in the analysis. A survey was conducted in which participants provided their answers to predetermined questions with the intention of collecting data. The questionnaire was designed to include both open and close-ended questions, and a five-point Likert scale ranging from 1 (strongly disagree) to 5 (strongly agree) served as the guide to record the responses. The research employed both descriptive and inferential statistics. In addition to analyzing quantitative data with descriptive statistics (e.g., means and standard deviation), the Statistical Package for Social Sciences (SPSS) also examined the same data and presented it in a tabulated format, bar charts, and graphs. The findings showed that costs leadership had a very huge influence in improving the effectiveness of the five-star hotels. The results also showed that applying various product differentiation strategies helped to create an appealing image to the target clients. It was noted focus strategies had minimal albeit positive impacts on the selected hotels. Since they had positive impacts on the performance of these hotels, they were considered to be at the centre of the five-star’s hotels expansion plan. Since the three specific objectives were met, it was concluded that the applied competitive strategies had a direct relationship with the effectiveness of the selected hotels in the Kenyan capital.
Inventory Management Systems and Profitability of Small and Medium Manufacturing Firms in Nairobi City County, Kenya
(International Academic Journal of Economics and Finance, 2025-05) Njagi, Rosaline Karimi; Musau, Salome
Inventory management is a critical component of operational efficiency particularly in manufacturing sector’ small and medium-sized enterprises (SMEs). In Kenya’s Nairobi City County, many SMEs face challenges related to inadequate inventory management systems, which can significantly impact their profitability. Therefore, the present study sought to ascertain inventory management systems effects on profitability of Kenya’s Nairobi City County small and medium manufacturing firms with specific objectives on establishing effects of lean inventory system, Economic Order Quantity system and Just in Time inventory system. Dynamic theory of profit, theory of constraints, Economic Order Quantity model, Innovation Diffusion and Just-InTime model theory anchored the examination. Employing descriptive research, Nairobi’s SMMEs as target population was categorized as follows; food and beverage production, textiles and apparel, metal fabrication, plastics, woodwork and electronics. The respondents were the 1333 owners of the firms. The study employed a stratified sampling design and purposive sampling method for respondents’ selection where 308 forms the sample size. The research employed a questionnaire as its primary tool. The research systematically collected quantitative data which were analyzed using descriptive statistics, summarizing key features specifically mean and standard deviation which describe central tendency, variability, and distribution. Inferential statistics of correlation and regression analysis was adopted. The diagnostic tests comprised normality, multi-collinearity and autocorrelation tests. Tables and figures presented findings clearly. The study found that there was a positive significant relationship between establish lean inventory system, economic order quantity system and just in time inventory system and Kenya’s Nairobi City County SMME’s profitability. The study concludes that lean inventory solutions significantly lower the expenses associated with obsolescence, insurance, and storage by reducing excess inventory. The economic order quantity system allows businesses to release capital that would typically be engaged in surplus inventory, facilitating reinvestment in growth opportunities or enhancements to profit margins. The just-in-time inventory system removes waste from production, allowing businesses to enhance product quality. The study recommends that companies should ensure proper process standardization by implementing clear and consistent procedures for inventory management, which helps enhance efficiency and minimize errors. The businesses ought to focus on reducing ordering expenses by making fewer, larger orders to lower the administrative costs linked to ordering and receiving inventory. The companies ought to perform precise forecasting to accurately anticipate demand, which assists in ensuring that supplies arrive on time, reducing delays and surplus inventory.
Financial Management Practices and County Governments’ Financial Performance of Makueni County, Kenya
(International Academic Journal of Economics and Finance, 2025-05) Financial Management Practices and County Governments’ Financial Performance of Makueni County, Kenya
There continue to exist challenges in the Kenyan County Governments’ financial performance despite the efforts put in place by the Ministry of National Treasury and Economic Planning to improve the County Governments’ financial performance. This is evidenced by the late submission of financial reports to the Controller of Budget by the County Treasuries, underperformance in own source revenue, presence of high pending bills at the end of each Financial Year, Low absorption of development budget and the failure to submit financial and non-financial reports for the established County Public funds. These aspects undermine the efficient financial performance of the County Governments. The study targeted to ascertain how Financial Management Practices impact on the County Governments’ financial performance with the objectives being to ascertain how financial management practices, financial reporting, financial planning, and control activities affect the County Government's financial performance. The theories employed in the research were the positive accounting theory, agency theory, stewardship theory and the fraud triangle theory. Descriptive research design was applied on all One hundred Makueni County Treasury staff members. First hand data was gathered through administering an online questionnaire using Google Forms. Data analysis was done using SPSS version 25 and MS Excel 2016. Data was presented using charts and tables. The adjusted Rsquared 45.7% of financial performance is explained by financial reporting, financial planning and control activities. The pvalues are less than 0.05 implying that financial reporting, financial planning and control activities are significant in explaining financial performance in Makueni county. The study concluded that financial planning, financial reporting and control activities influence financial performance of County governments. The government should ensure that all the employees adhere to the financial management practices to enable the government function effectively and improve on the financial performance. This will ensure that the resources are used prudently and that objectives of government are achieved.
The Role of Management Practices in Enhancing Financial Performance of Selected Deposit Taking Saccos in Kericho and Bomet Counties, Kenya
(Journal of Strategic Management, 2025-05) Mutai, Japhet; Muthimi, Janet
Persistent challenges, such as the decline in market share, clientele, and profitability, have plagued Kenya’s deposit-taking savings and credit cooperatives (DT SACCOs). As the market becomes more competitive with the entry of new participants, several DTSACCOs, particularly in Bomet and Kericho Counties, have experienced failures due to industry changes. Some have faced operational restrictions, while others have lost their licenses. The study focuses on the management practices and financial performance of selected DT SACCOs in Kericho and Bomet Counties, aiming to determine how corporate governance, SACCO regulations, stakeholder involvement, and core competencies influence their performance.Using a descriptive research design, it targeted employees of selected DT SACCOs in Kenya, with a population of 87 employees from Kericho and Bomet Counties. A census sampling approach was adopted, covering all 87 employees.Data was analyzed using descriptive and regression analysis. The findings revealed a strong consensus among employees on the critical role of corporate governance elements—such as board composition, management accountability, and effective communication—in improving SACCOs’ financial performance. Low standard deviations across survey statements indicated high agreement on the importance of these practices. The regression model revealed a strong explanatory power, with an R² value of 0.8082, indicating that 80.82% of the variability in financial performance was accounted for by the studied predictors (corporate governance, regulations, stakeholder involvement, and core competencies). The adjusted R² (0.786) confirmed the model’s robustness, retaining 78.6% explanatory power after adjusting for predictor variables. Thisunderscores the dominant role of these factors in shaping SACCO performance, while the remaining 19.18% unexplained variance highlights the need for future research to explore additional influences. The study provided stakeholders with actionable insightsto address strategic challenges faced by DT SACCOs.The study recommends well-defined roles for board members, enhanced management accountability, and regular evaluations of governance practices. Training programs on governance best practices can equip leadership with skills to align decisions with strategic goals. These measures are vital for mitigating operational inefficiencies, boosting financial performance, and ensuring the sustainability of DT SACCOs in Kenya’s competitive landscape.
Environmental Scanning andStrategy Formulation onPerformance of Mama Lucy Kibaki Hospital, Nairobi City County
(Journal of Strategic Management, 2025-04) Ngugi, Salome Nyokabi; Makhamara, Hilda
Kenyan health sector is undergoing reformation because of competition, improvement of Kenya’s health care system as it relates to the economy, and advancements in health care practices. Nairobi's health strategic and investment plan, which the county has committed to following, offers precise direction on major actions government will take to address health issues. However, city public hospitals are still not operating at their optimal level worldwide despite implementation of such frameworks. The study examined the effect of environmental scanning and strategy formulation on performance of Mama Lucy Kibaki Hospital. The study was anchored on Resource-based view theory. Descriptive research design was employed. Target population was management-level employees of Mama Lucy Kibaki hospital. A sample size of 166 was selected using census method. Data was analyzed using descriptive statistics and regression analysis. The study observed that the external environment such as policies of the health sector which are outside its control influence organizational performance greatly. Further, efficiency and quality of service rendered can only be achieved through employees who when involved in strategy formulation will see to it that organizational performance grows overall. In particular, strategy formulation and environmental scanning contribute significantly to the performance of Mama Lucy Kibaki Hospital. The hospital must remain proactive and responsive to these external forces to sustain growth. Broader involvement in the process would increase employee buy-in, drive stronger implementation, and enhance the overall effectiveness of strategic management at the hospital.
Competitive Strategies and Performance of Property Development Firms in Nairobi City County, Kenya
(Journal of Strategic Management, 2025-04) Kiprotich, Sharon Cheruto; Waithaka, Paul
The purpose of this study was to investigate the connection between competitive strategies and organizational performance in the property development industry in Nairobi, Kenya. The study's particular goals were to determine how organizational performance in Kenya's real estate development sector is impacted by differentiation, cost leadership, and focus strategies. The research design used was descriptive. The study's target demographic consisted of 55 companies that work in Nairobi County's real estate development industry. The quantitative datawas examined using descriptive statistics such as mean and standard deviation. Regression and correlation analysis are examples of inferential statistics that were used to show the relationship between the variables.Findings indicated that differentiation strategy had a positive and significant effect with organizational performance of property development firms (β=0.279, p=0.001); cost leadership strategy had a positive and significant effect with organizational performance of property development firms (β =0.573, p=0.000); and focus strategy had a positive and significant effect with organizational performance of property development firms (β=0.213, p=0.004). The study concluded that increasing levels of differentiation lead to improvement in the performance of property development firms. Additionally, introducing new items and improving existing ones through innovation improved the performance of the property development company.The study concluded that Kenyan property development companies increase their operational scale, branch out into allied industries, and enhance their operational procedures to reduce expenses and improve performance. According to the study's findings, property development companies performed better when they increased their level of focus. Offering new items also increased sales, which improved organizational performance even further. To maintain dominant positions and long-lasting advantages until other businesses can copy the firm's distinctive features, which can still be regained by creating new opportunities and strategies that will create new barriers to market entry and another type of competitive advantage, property development companies' management should also continuously innovate.The study suggested that to better foster client loyalty, property development enterprises' management could lower the pricing of their products.
Strategic Leadership and Organizational Performance: A Case of National Bank of Kenya
(IAJHRBA, 2025) Wachira,Mary Wanjiru; Wainaina,Lawrence
Improving organizational performance which entails using organizational resources correctly to achieve set goals and objectives is an important aspect for every organization that seeks to survive in the crowded and competitive market. This has led to banks and other organizations adopting a strategic leadership style to ensure they perform at the optimum. The focus of this investigation was to establish the association between human capital development and how the NBK performs in the market. NBK is a registered commercial bank in Kenya with a countrywide branch network. NBK has continued to perform poorly both in terms of profits and customer deposits even when other banks record improved performance. It was conducted within the national bank of Kenya by involving the head office and 9 branches in the coast region. The study was guided by the resources-based view (RBV) and Transformational leadership theories. The research employed a descriptive survey design. To actualize this, the researcher conducted a census using an interview guide to collect data from 18 senior managers at the national bank head office located at the National Bank Building Harambee Avenue, Nairobi. The study also used a self-administered questionnaire with predetermined responses requiring respondents to pick only one item per question. The tool was administered to 36 branch management staff in the coast region (Malindi, Kilifi, Mtwapa, Nyali, TUM, Bondeni, Changamwe, Nkrumah, and Ukunda). The study registered an 80% return rate which is acceptable for analysis. Analysis for the study data was done using frequencies, percentages, mean and standard deviation while the relationship between study variables was tested using bivariate correlation analysis and multiple linear regression analysis. The study analysis show that results of analysis showed that human capital development is statistically significant to organizational performance at ninety-five percent level of confidence. Based on the findings of this study it is recommended that the organization should continuously develop its human capital to make the bank increase its performance in the market.
Strategic Management Practices and Organizational Performance of Business Process Outsourcing Companies in Nairobi County, Kenya.
(Journal of Economic, Accounting and Management, 2025-03) Ndiritu, Doris; Anyieni, Abel
Purpose the study sought to assess the effect of strategic management practices on performance of Business Process Outsourcing entities based in Nairobi County, Kenya. This was motivated by decreasing performance and growth of BPOs, despite the growing demand of outsourced services by local and international corporates. Methodology this study utilized descriptive research design and it targeted 1257 employees drawn from the 118 business process outsourcing companies in Nairobi County. Using sampling formula, the study sampled 113 respondents. A questionnaire was utilized to obtain data, which was analysed using descriptive and inferential statistics. Results, The findings revealed that strategic leadership, strategic planning, resource mobilization, and strategic culture alignment although not effectively upheld by most of the surveyed BPOs were significant in stimulating the performance of the BPOs. Practical Implications for Economic Growth and Development, While it is evident that business process outsourcing is essential in steering growth and efficiency in other sectors, the BPOs have not been performing well, exposing the overall economy as their downfall would see loss of jobs and decline on government revenue. It is therefore essential for the managers of the BPOs to proactively integrate strategic management practices to adequately and rapidly respond to changes external environment thus steering their continued performance
Organisational Performance as Outcome of Strategic Partnerships in the Context Ofselected Quickmart Supermarkets in Nairobi City County, Kenya
(Journal of Strategic Management, 2025-05) Mutisya, Caroline Mukai; Maende, Chrispen
Quickmart supermarket as part of the retail sector is still fragmented with 53 stores across the country that has many opportunities of few competing stores and untapped market in a Kenyan population of above 53 million. Quickmart extended its outlets in Uganda and Rwanda and has its shares listed in Uganda and Rwanda Stock Exchange, yet it has not adequately secured the high demand of products and services in the sector. This study explored the effects of strategic partnerships as an aspect of strategic objectives on the performance of Quickmart Supermarket in Nairobi City County, Kenya. The study employeda descriptive research design to target a population size of 588 respondents in six Quickmart supermarkets in the region. The sample size was258 participants. Primary and secondary data was collected using questionnaires and secondary sources respectively.Data was utilized for analysis by employing descriptive and inferential statistics. Findings indicate a significant positive relationship between strategic partnershipsand the organizational performance of Quickmart supermarkets in Nairobi City County.Business partnerships are found to drive market expansion and innovation. The study concludes that a multifaceted strategic approach significantly boosts Quickmart supermarket's performancehighlighting the importance of continuous improvement and adaptation in a competitive retail environment.
Strategic Alliances and Performance of Commercial State-owned Enterprises in Nairobi City County, Kenya
(global presshub, 2025) Langat,Nahashon; Musimba,Kennedy
Most commercial State-Owned Enterprises (SOEs) in Nairobi, Kenya, have been underperforming, often relying on financial bailouts. This study investigated the impact of strategic alliances on their performance, focusing on resource sharing, risk sharing, regulatory compliance, and cost-efficiencybased alliances. Grounded in resource reliance, resource-based view, and public interest theories, the study employed a descriptive survey design, targeting all 37 commercial SOEs in Nairobi. Using purposive sampling, one senior manager from each SOE participated, and structured questionnaires were used for data collection. Data analysis involved descriptive statistics (mean, standard deviation, and coefficient of variation) and inferential statistics (Pearson correlation and multivariate regression). Results indicated that strategic alliances significantly influenced SOE performance, explaining 88.7% of performance variation. Resource-sharing alliances had a positive
Effect of Job Rotation Training Technique on Employee Poductivity at East African Portland Cement Company, Kenya
(International Journal of Management Studies and Social Science Research, 2025-04) Wambua, Rukia; Wambua, Peter Philip
With the unpredictable business environment and intense business competition, organizations are required to reach certain standards by improving their performance to align with such great demands and an abundance of resources such as infrastructures or physical facilities are made meaningless without the support of qualified human resources that directly disrupt the continuity of the business operations. The objective of the study was to assess the effect of job rotation training technique on employee productivity at East Africa Portland Cement PLC at Athi River Kenya. Herzberg two-factor theory anchored the study. The target population of study comprised employees at East Africa Portland Cement PLC at Athi River Kenya and targeted 457 employees who had taken part in a form of training and development. Purposive and random sampling were used in selection of the 137 respondents who formed the sample size. Primary data was collected using questionnaires. The data collected was analyzed using Statistical Package for Social Sciences software. Descriptive statistics results showed that the respondents agreed that job rotation training technique had an effect on employee productivity in EAPCC. The regression results showed a positive and significant effect of job rotation training technique (β = 0.256, Sig. = 0.026) on employee productivity. The study concludes that job rotation is a powerful training technique that offers numerous benefits for both employees and organizations since it enhances skills, knowledge, and adaptability while promoting employee engagement and retention. The study recommends adoption of adaptability-focused job rotation in EAPCC since is a strategic initiative that contributes significantly to an organization's agility, innovation, and overall success.
Individualized Consideration’s Effect on Improvement of Performance at the Nyandarua County Assembly in Kenya
(Reviewed Journal International of Business Management, 2025-01) Wanderi, Leah Wanjiru; Njuguna, Videlis Njeri
The county assemblies in Kenya are facing challenges in successfully executing the mandate including legislation, oversight the senior officials and representation of the general public. For Nyandarua county assembly, the infighting, inability to maintain the leadership positions, and suspension of some leaders; this has caused delays in policy and legislature formulation, inability to call for public hearings and participation in representing the views of the residents and delays in submitting reports. These implied decline in performance outcomes, and hence the need to adopt transformational leadership with its dimension of considering the individual employees. This paper focused on individualized consideration and its effect on performance at the Nyandarua county assembly. The paper was informed by transformational leadership theory and balanced scorecard model. Through use of descriptive research design, the study targeted top, middle and low-level management teams who took part in the study by filling the semi-structured questionnaire. There were 73 responses from a possible 81 distributed questionnaire, making a response rate of 90.1%. The findings show that 63.4% change in performance was linked to effect of individualized consideration. Additionally, the relationship between individualized consideration and performance was significant and positive since r = 0.596. The betacoefficient revealed that individualized consideration influenced the performance at the Nyandarua County Assembly, based on β=0.405, t = 1.302, and 0.000 < 0.05.Therefore, concluding that individualized consideration was effective in improving performance at the county assembly of Nyandarua. The paper recommends the assembly follows the contents of chapter six on leadership and integrity when selecting/electing its leaders. The leaders must take care of the needs, aspirations and interests of the subordinates; this will help create a good work environment and uplift performance outcomes.

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