The role of community-based libraries in information dissemination: a case study of three Kenya National Library Service branches

Abstract

This study investigated the role of KNLS Community-Based Libraries (CBLs) in Information dissemination. Its particular focus was on the adult library clientele and the following areas were looked at: the library and information services currently available; their relevance and adequacy: accessibility to these services: extent of utilization of the information resources and the adult library users' information needs satisfaction. Three CBLs: Karatina, Naivasha, and Mwingi formed the case study. Data was collected using mainly the questionnaire, though observation and interview methods were used to a lesser degree. The study found out that a range of relevant services were currently being provided but the same were inadequate. Furthermore, it also found out that some adult library users were unaware of some of the available services. Though accessibility to services had been enhanced, some users were still experiencing some difficulties in accessing the services. The study found out that maximum use was being made of the available relevant information resources. However, on information needs satisfaction, the study found out that users were undecided on the issue. The study therefore came up with recommendations that can be applied by CBLs to enhance effective dissemination of information to adult library clientele. These include: introducing additional and diversified services: marketing the currently available services: conducting user studies: training of library staff to enhance accessibility to information: providing relevant information materials: compiling a community information profile, and embracing new technology.