Factors affecting the use of Information and Communication Technology in Government Parastatals: A case of National Environment Management Authority
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Date
2013-08-24
Authors
Ongaki, Beatrice
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Abstract
Information and Communication Technology (ICT) is a diverse set of technological
tools and resources used to communicate, create, disseminate, store and manage
information. The use of ICT is undertaken to meet goals and objectives of an
organization so as to bring about beneficial and added value to beneficiaries. This
study therefore sought to establish factors affecting the use of Information and
Communication Technology in government parastatals with a focus on the National
Environment Management Authority (NEMA) offices within Kenya. Specific
objectives that guided this study were; to establish the influence of training on the use
of ICT, assess the effect of funding on the use of lCT and determine the effect of
facilities on the use of lCT. The input variables were categorized into factors for
success and output variable was categorized into organizational and technological
benefit. This study presents literature review of case studies from both developed and
developing countries and preliminary studies grounded in the Kenya e-Government
reality. The key factors were identified and categorized under common broad
categories. This resulted in a rich picture of experience in the use of lCT in
government parastatals. The population for the study was 47 county offices and
NEMA headquarters, Nairobi. The target population was 240 employees of NEMA
offices in Kenya. Sampling design was considered in selecting respondents who
participated in the study. Descriptive survey was used in collecting information by
administering questionnaire. The research used primary sources to collect data,
questionnaires were administered randomly to 120 employees of the authority. A total
number of 104 responded and this constituted 86.6% of the targeted population.
Stratified sampling technique was used to.sample the respondents for the study while
simple random sampling technique was used to select employees from 47 country
offices. The study targeted Top Management, Technical and operational staff
members of the Authority. Collected data was analyzed using Statistical Package for
Social Sciences (SPSS), as well descriptive statistics such as correlation analysis,
frequencies, and percentages were used in data analysis. The output was represented
using frequency tables and charts based on the research objectives. The study came
out with findings, summary, conclusion and recommendations. The findings of the
study therefore, established that ICT has not been fully tapped in government
parastatals to enable them realize maximum benefits. However, the study concluded
that the organization management should thoroughly scrutinize an ICT product to
establish its suitability in specific geo-cultural contexts and its effectiveness in
enhancing job performance at a specific workplace. To this end, the study
recommended that there is need to ensure that all workers are trained on how to use
ICT facilities, lCT legislations and regulations should be formulated and integrated in
the organization's laws and policies to give it a binding and more authoritative touch.
Description
Department of Management Science, 70p. The HD 30.2 .O5 2013
Keywords
National Environment Management Authority, Information technology --Kenya, Information storage and retrieval systems --Kenya