Effectiveness of strategic management practices on loan recovery: a case of Higher Education Loans Board (HELB) Kenya
Mlewa, Christine W.
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The main challenge facing the Higher Education Loans Board today is how to effectively and efficiently recover loaned out funds in order to be able to fully execute its key mandate of supporting needy students pursuing higher education. Although the Board has made significant achievements in the area of loan recovery from the time it was established in 1995, a lot more needs to be done. As a result, the study evaluated the effectiveness of strategic management practices utilized by HELB's management in loan recovery. Specifically, the study sought to: identify various strategies that have been adopted by HELB and their roles in loan recovery, establish the effectiveness of the strategies used in loan recovery by HELB and analyze factors that have hindered the board from effective loan recovery. The study was a case study design. The target population for the study consisted of employees from the seven departments in HELB with emphasis on the departmental heads from Higher Education Loans Board. Purposive sampling was used to select the study area as well as the respondents of the study. On the other hand, stratified sampling was used to identify respondents in relation to their departments. The study used a sample size of one hundred and sixty one employees. Interview questionnaire was the main tool for data collection. The study found that continued contact and follow up approach system, loan tracking control system and early warning system were the main strategies adopted by HELB organization in debt recovery. Secondly, the study established that loan recovery strategies adopted have enabled the organization to recover most debts, enabled other key players like the employers to cooperate with HELB in loan recovery, enabled the board to increase funding to more students, enabled the organization to reduce debt rates and increase the revolving funds. The study also established that unemployment of the loan beneficiaries; uncooperativeness of some of the employers; brain drain due to some loan beneficiaries leaving the country and low paying jobs are the major challenges hindering effective loan recovery by Higher Education Loans Board. The study recommends that there is need to employ additional strategies that will ensure maximum debt recovery. For instance, HELB needs to put measures in place to recover funds from graduates who work in the diaspora. This can be done by working closely with the ministry of immigration in order to either ensure laws are enacted which enforces the payback of loans or other ways are devised to ensure a higher rate of loan recovery. Currently HELB has concentrated in putting up strategies to ensure that the employed graduates get to pay up their loans and have neglected to pursue graduates who have deviated into the juakali sector. This study therefore recommends that equal efforts should be made to pursue the graduates who have ventured into the jua kali sector or started up their own businesses.