An analysis of the impacts of total quality management strategies adopted by Kenya's educational institutions on the quality of education in Kenya
Mwangi, Leonard Warui
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Total Quality Management (TQM) is an enigma in many organizations. This study was carried out to analyze the impacts of total quality management strategies adopted by Kenya's educational institutions on the quality of education in Kenya. The study was motivated by the growing concern on the quality of education in Kenya. Stakeholders such as parents, students, government, and non-governmental organizations continue to focus their attention on education. Nevertheless, a quality gap to be addressed in Kenya's education still remains at large. While emphasis on the quality of education is not a new phenomenon, a scan through studies aimed at addressing the quality of education revealed unaddressed concerns as far as Total Quality management practices in the education system is concerned The study is expected to be of benefit to stakeholders in the education sector as it will help to identify the most effective strategies in improving the quality of education. It will also benefit the managers in educational institutions to better understand the impacts of TQM practices on the quality of education. This will help in better formulation of strategies to improve the quality in Kenya's education sector. The general objective of the study was to determine the impacts of total quality management strategies adopted by Kenya's educational organizations on the quality of education in Kenya. The specific objectives focused to examine TQM strategies such as certificating programs, standardization, accreditation, employee training and managerial support and commitment on the quality of education in Kenya. The research design that was employed in this study was descriptive research design. This would help the researcher to find out the impacts of TQM strategies adopted by Kenya's educational institutions on the quality of education in Kenya. The target population was parastatal heads and managers of selected parastatals within the ministry of education. Random sampling design was used to select the respondents to participate in the study. A survey research design was used for this research. The researcher used both primary and secondary sources of data to collect and analyse the data. A semi structured questionnaire was used to collect primary data, while secondary data was collected from publications, pamphlets, office manuals circulars, and policy papers and media reports. The data was analysed by qualitative and quantitative techniques. The Statistical Package for Social Science (SPSS) programme was used to analyse the data, make conclusions and recommendations from the study. The responses from the open- ended questions were reported by descriptive narrative. Descriptive analysis was employed; which included mean, standard deviation, frequencies and percentages. The output was presented using frequency tables and charts and interpretations made based on the research objectives. The results of the study were compared with literature review to establish the impacts of total quality management strategies adopted by Kenya's educational organizations on the quality of education in Kenya. Some of the anticipated limitations for this study included time spent in data collection and finances since the researcher was the one financing this study.