The impact of computer-based information system on the performance of NGO's in Kisumu city
Odak, Jascinter Jacquelyne
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This study sought to examine the impact of computer-based information systems on the performance of NGOs Kisumu City. The study was prompted by the fact that several well intentioned NGOs in Kisumu City and in Kenya as a whole do not live to realize their objectives and as a result, both the NGOs and the communities for which they were intended suffer. The study was conceived due to the fact that of the 78 projects started in Kisumu in 2006, a total of 44 had collapsed by 2007 while only about 22 were fully active. The study particularly sought to assess the contributions of office automation systems, management information systems, transaction processing systems, decision support systems, and expert systems on the performance of NGOs in Kisumu City. The study was carried out between 2010 and 2011 using a cross sectional survey research design. Data was collected through questionnaire technique from 240 respondents in 60 NGOs between December 2010 and January 2011. The sample of 60 NGOs and 240 respondents were selected through simple random sampling and convenience sampling techniques respectively. The data was analysed through STAT A using regression analysis to show effects, correlation analysis, and one-way ANOV A techniques and was presented in bar graphs and tables. The study was intended to find out whether NGOs that use the computer-based information systems have better performance indicators in terms of resource mobilization and management, control and regulation of social impacts and responsibilities, decision- making and problem solving, efficiency of product and service delivery, and the efficiency in record keeping and reporting. Based on the actual findings of the study, the researcher was then able to make recommendations on the use of computer-based information systems and performance of NGOs.