Investigations into the implications of financial resources in delivery of services by agency firms in the tea sector in Kenya: a case study of Kenya Tea Developement Authority

Abstract

This study had sought to investigate the implication of financial resources in the delivery of services by agency firms in the tea sector of Kenya. The specific objectives of the study were; to identify the challenges facing agency firms in the delivery of financial services and more so to es1ablish the extent that financial commitment influence delivery of services and to es1ablish how poor service delivery affect the performance of the agencies. The study adopted a descriptive design. It targeted a population of 500 Staff of Kenya Tea Development Agency spread out in 57 tea factories. The researched a response rate of 78%.

A sample size 50 representing 10% of the total population was obtained by stratified random sampling, purposive sampling was used to obtain the managers. Questionnaires were used to collect primary data. Dam was then arranged and coded for analysis. Frequencies and percen1age were used for analysis. Da1a has been presented by the use of 1ables, pie-charts and bar graphs. The study revealed that operational costs are the major challenges faced by agencies in the delivery of services. Recommendations have been made to various stakeholders.