Knowledge and Skills Management Effects in Enhancing Service Delivery among National Government Administrative Officers in Baringo County
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Date
2023-10
Authors
Rotich, Kipkoech Dennis
Kipchumba, Heather Eddah
Journal Title
Journal ISSN
Volume Title
Publisher
RJI
Abstract
Developing the competency of public servants through acquisition of knowledge and skills is essential for their
effective and efficient provision of services. Acquisition of knowledge and skills improves worker competency
and strengthens their capacity to deliver better services, which leads to continuing growth and development of
institution. The study sought to examine the knowledge and skills management effects in enhancing service
delivery among National Government Administrative Officers in Baringo County. The study was anchored on
human capital theory. The target population was 100 (NGAOs) and study carried out a census because the s
population was small (100). Primary data was collected using structured and semi-structured questionnaires
as data collecting methods. The validity of the instrument was assessed using expert opinion, and the Cronbach
alpha coefficient was utilized to determine the reliability of the data-collecting instrument. Inferential and
descriptive statistical techniques were used to analyze the data. The effect of the independent factor on the
dependent variable was assessed using a linear regression analysis model. Descriptive results were presented
in the form of tables, frequencies, and percentages. The study ensured that informed consent, confidentiality
and anonymity was observed in the data collection and processing. The findings showed that the adjusted R2
was 0. 658 signifying that 65.8% of the variations in service delivery was explained by Knowledge and Skills.
The study therefore concluded that Knowledge and Skills, has significance influence on service delivery among
National Government Administrative Officers in Baringo County, Kenya. The study thus recommended that the
government to put more emphasis on employees acquisition of Knowledge and Skills management policies since
they have a great influence on service delivery of the National Government Administrative Officers.
Description
Article
Keywords
Knowledge and Skills, Service Delivery, National Government Administrative Officers
Citation
ROTICH, D. K., & KIPCHUMBA, H. E. (2023). Knowledge and skills management effects in enhancing service delivery among national government administrative officers in Baringo County. Reviewed Journal of Social Science & Humanities, 4(1), 585-593.