Wellness Programs and Management of Healthcare Costs in Nairobi Water and Sewerage Company, Kenya
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Date
2023-09
Authors
Jeruto, Janeth
Makhamara, Felistus Hilda
Journal Title
Journal ISSN
Volume Title
Publisher
RJI
Abstract
This study determined how wellness initiatives affect the control of healthcare expenses at Nairobi Water and
Sewerage Company in Nairobi, Kenya. Work/Family Border Theory and Spillover Theory served as the study's
guiding theories. The study used a descriptive research approach and focused on all 404 employees working in
the functional departments of the Nairobi County headquarters. The departments were; Human Resource
department, Finance, Operations, and Commercial. There were 121 responders in the sample. The respondents
were chosen using a stratified sample method. Data was gathered both directly and indirectly. Semi-structured
questionnaires and likert scales were used to collect the study's primary data. At Nairobi Water and Sewerage
Company in Nairobi, Kenya, secondary data was gathered from the publications on human resources that were
readily available. To ensure the instrument's validity and reliability, the researcher conducted a pilot study. The
closed-ended questions yielded quantitative data, whereas the open-ended questions yielded qualitative data.
Qualitative data was analyzed using thematic analysis, and results were presented in a narrative format. The
Statistical Package for Social Sciences (SPSS version 22) was used to analyze quantitative data using inferential
and descriptive statistics. Frequency distribution, mean, standard deviation, and percentages are all examples
of descriptive statistics. The results were presented in tables, graphs and pie-charts. Majority of the respondents
moderately agreed that NCWSC had adequate laboratory equipment that deal with Diabetes check, Liver and
kidney functions check, breast/prostate/cervical cancer screens at reasonable price. Majority of the respondents
agreed that there were flexible work arrangements programs in NWSC. The results indicated that NWSC had
conducted workshops for staff on health matters, staff were always encouraged to attend conferences on
management of health costs, NWSC company conducted campaigns that educate staff on management of health
costs and experts were the ones who conduct seminars for staff. Majority of the respondents agreed that Nairobi
Water and Sewerage Company provided fairly effective counselling and therapy services. The study concluded
that annual medical check-up, work-life balance, health education seminars and employee assistance programs
had significant effect on management of health costs in Nairobi Water and Sewerage Company, Kenya. The
research revealed that wellness programs play a crucial role in enhancing the management of health costs.
Consequently, water companies should prioritize the improvement of wellness program offering and use as a
strategic approach to promote employee performance.
Description
Article
Keywords
Employee Assistance Programs, Work-Life Balance, Educational Seminars, Medical Exams
Citation
JERUTO, J., & MAKHAMARA, F. H. (2023). WELLNESS PROGRAMS AND MANAGEMENT OF HEALTHCARE COSTS IN NAIROBI WATER AND SEWERAGE COMPANY, KENYA. Reviewed Journal of Social Science & Humanities, 4(1), 408-425.