E-Readiness Factors and Usage of E-Government Services in the Public Sector of Kenya
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Date
2023
Authors
Kilinda, Purity Mbulwa
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
In the recent past, the automation and digitization of government services, also known
as e-government, has made it possible for governments all over the world to make their
services more effective, adequate, and accessible. The use of electronic government
technologies has boosted transparency and accountability of public funds. However, egovernment solutions have not fully been accepted by a number of developing
countries. The Kenyan government has been striving and making sustainable progress
to make available useful services and information through the internet platforms; but,
usage of e-government remains really sluggish. This is primarily due to challenges with
organizational, technological, and social aspects. The study sought to evaluate the
nexus between e-readiness considerations on e-government services usage in Kenyan
Public Sector. This research was formulated and carried out with the main aim to; carry
out the investigation of the causal outcome link between technological, social,
organizational factors and usage of e-government services in Kenya’s public domain.
The research was conducted making analytical reference to Theory of Planned Behavior
and Technology Acceptance Model. Descriptive research design was also utilized in
this study and it involved a target population of 21 ministries in the Kenyan
government’s public domain. The research adopted purposive sampling design. The
study picked 3 respondents from each of the 21 ministries in Kenya, thereby leading to
a sample size of 63. The study had a rate of response of 89 percent considered adequate.
The research utilized descriptive and inferential statistics. Inferential statistical analysis
included Pearson correlation and multivariate regression analysis. A considerable
association between the e-readiness considerations was also noted while using the
correlation analysis. These considerations included; social, organizational and
technological factors and uptake of e-services in government. The regression analysis
indicated that technological factors significantly affect the usage of these services in
government. The study's findings also demonstrated a clear and substantial impact of
organizational factors on the utilization of e-government services within Kenya’s public
service domain. The study also established that social factors significantly affected egovernment services usage in Kenya’s Public Sector. The recommendations of this
research put much emphasis on the significance of establishing sufficient IT
infrastructure by the Kenyan government within its ministries and departments, and
prioritize service quality, improving the delivery of digital and technological services
in Kenya's public sector, resulting in enhanced utilization and better serving the
populace in terms of effectiveness and efficiency.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, May 2023.
Keywords
E-Readiness Factors, Usage of E-Government Services, Public Sector, Kenya