User Acceptance and Implementation of E-Procurement System in the Public Sector: A Case of the Public Procurement Regulatory Authority, Kenya
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Date
2023
Authors
Jibril, Ahmed
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Despite the initiatives of the Government to ensure that the Procuring Entities’
execution of e-procurement, a significant number of projects exceeded the scheduled
duration. The slowed pace of implementation raised concerns regarding what
determined the execution of the system of e-procurement. The foundation for this study
was to ascertain the effect of user acceptance on the execution of the e-procurement
system in the agencies owned by the Kenyan government. Specifically, this study
looked at the effect of perceived ease-of-use, the influence of perceived usefulness,
support of the top management and the infrastructure of Information and
Communication Technology (ICT) had on the carrying out of an e-procurement system
in the public entities. The theories used in this research study included the theories of
innovation diffusion, the planned behavior theory and the model of technology
acceptance. In this research, descriptive survey design was used. For the compilation
of data, the study used questionnaires. The target population was the Public
Procurement Regulatory Authority (PPRA) members of staff. PPRA had a total of
Seventy-three (73) employees. The study’s target population was the seventy-three (73)
workforce of PPRA. The research used stratified proportional sampling method to
derive a sample size of 34, which included the top management, middle level
management, support staff and representations from PPRA’s regional offices
at Kisumu, Mombasa, Eldoret and Nakuru. Descriptive as well as inferential statistics
was used in this research study. The results of the multiple regression equation
ascertained that taking all factors constant at zero, implementation of e-procurement
system at PPRA was 2.031. The conclusions have as well illustrated that by taking all
of the other independent variables at zero, there was a unit increase in perceived
usefulness which has led to a 0.729 increase in the implementation of the system of eprocurement at PPRA. The conclusions have also revealed that a unit increase in
perceived ease of use has led to a 0.846 increase in the implementation of eprocurement system at PPRA. The findings have also shown that a unit increase in ICT
infrastructure lead to a 0.704 increase in implementation of e-procurement system
in PPRA. Likewise, the findings have shown that a unit increase in top management
support has led to a 0.392 increase in implementation of e-procurement system
at PPRA. In general, perceived ease of use is what had the highest effect and the support
of the top management had the least effect on the execution of e-procurement system
at PPRA. This instrumental data can be published, and real-time information shared
between Ministries, Departments and Agencies (MDAs). The study recommended
that PPRA should invest more on e-procurement system to enhance the institution’s
performance since it has come clear in this study that e-procurement system is less
costly, time saving, promotes transparency and accountability, has enhanced efficiency
in error reduction and value for money is ensured. The study also recommended
that PPRA should embrace use of latest technology and acquire adequate ICT
infrastructure such as high speed internet services, computers, servers and application
software with enhanced security. For better service delivery, the research study gave
further recommendations that, more training and sensitization for the staff on the
significance of the system of e-procurement ought be done to improve the competency
of the employees’ so that they willingly accept and make the implementation process
easy and successful. The study further recommended that PPRA’s top management
ought to guarantee their support and commitment to capacity build the members of staff
and provide the required human and financial resources. The independent variables of
this study accounted for 69.4 percentage of the variation in the execution of the e-procurement system, for this reason, other factors were at play. The research
recommended further research be done to establish the factors that explained 30.6
percent of the variation in the adoption of the system of e-procurement.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems), Kenyatta University May, 2023.
Keywords
User Acceptance, User Acceptance and Implementation of E-Procurement System, Public Sector, Public Procurement Regulatory Authority, Kenya