Management information systems capabilities and organizational performance of supermarkets in Nairobi City County, Kenya
Loading...
Date
2019
Authors
Kariuki, Margaret
Nzuki, David
Journal Title
Journal ISSN
Volume Title
Publisher
ijer
Abstract
The trend of performance of supermarkets in Kenya has deteriorated over the recent years which
have seen supermarkets such as Uchumi and Nakumatt collapsing. The study main goal was to
establish the relationship between management information systems capabilities and organizational
performance of supermarkets in Nairobi City County, Kenya. Specific objectives guiding this study
included; establishing the relationship between system infrastructure, system flexibility, system
security, system automation and performance of supermarkets in Nairobi County, Kenya.
Theoretical theories used in this study include; technology acceptance theory, contingency theory
and lastly diffusion innovation theory. Descriptive research design was of great use to this research
since it described the characteristics of the identified variables. The study focused on 174 registered
supermarkets in Nairobi County. This study used simple random sampling method to construct a
sample size of 121.Semi –structured questionnaires were self administered via drop and pick
method to the respective ICT managers and other any other managers of various departments within
the supermarkets. The importance of this study was to provide more knowledge and skills to
respective supermarkets managers in curbing issues that arises due to misuse and neglect of ICT
infrastructure and performance of supermarkets in Nairobi County. The major finding was that the
use of ICT in supermarkets had a positive and measurable influence on performance of
supermarkets in terms of market share. The study was also of importance to the scholars as it acted
as a source of information in carrying out research projects. To the government, it offers a platform
in creating rules and procedures to be adhered to supermarkets in Kenya.
Description
article
Keywords
Hardware, Internet, Management information system, MIS Capabilities, Performance, Software, Supermarket
Citation
Kariuki, M., & Nzuki, D. (2019). Management information systems capabilities and organizational performance of supermarkets in Nairobi City County, Kenya. International Journal of Education and Research, 7(6).