Quality Imperative Value Addition and the Performance of Medium Scale Manufacturing Enterprises in Kenya
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Date
2020
Authors
Mwasiaji, Evans
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Accounting, Business and Finance Research
Abstract
Kenya’s manufacturing sector has stagnated at about USD 5 billion for over
ten years in addition to lose of market share and competitiveness at the
international level. This study therefore investigated quality imperatives and
the performance of medium scale manufacturing enterprises in Kenya. Data
was collected from 56 senior management staff from the sampled enterprises
in Nairobi City County. Mean responses received in a Likert scale of 1 – 5
for each of the tested item was calculated by summing up all the codes and
getting the average of the 56 respondents. These results revealed that there is
a significant difference in the firms’ level of performance on various quality
imperatives. To establish the level of performance of MSMEs in relation to
the eighteen (18) tested items, a One-Way Analysis of Variance was
conducted on the mean response on the items tested. The study established a
mean response at 3.31 and a standard deviation at 0.80. The study
concluded that Quality is critical in achieving sustainable competitive
advantage. Hence the urgent need for MSMEs to further improve product
quality and the production process for purposes of consumer and employee
satisfaction and ultimately enhanced competitiveness at the local and
international market. The study recommended that key processes within
MSMEs should be reengineered to undertake the quality improvement
journey, because their traditional management methods seem to be wholly
inadequate to attain and sustain high quality in a globalized and
competitive business environment.
Description
Article
Keywords
Quality, Competitiveness, Manufacturing, Quality imperatives, Medium scale enterprises
Citation
Mwasiaji, E. (2020). Quality Imperative Value Addition and the Performance of Medium Scale Manufacturing Enterprises in Kenya. Journal of Accounting, Business and Finance Research, 8(1), 39–46. https://doi.org/10.20448/2002.81.39.46