An Empirical Analysis of Personal Identification Secure Comparison Evaluation System’s Influence on Employees’ Performance in the Directorate of Immigration and Citizen Services in Kenya

Abstract

Electronic governance practices have been adopted globally to provide swift service, remove barriers to effective government services and efficiency by providing local access points. The use of information communication technology in management of operations is expected to enhance employees’ performance by saving time and offering better service delivery. The general objective of this study was to investigate the influence of electronic governance on employees’ performance in the Directorate of Immigration and Citizen Services in Kenya. The study specifically focussed on establishing the influence of Personal identification secure comparison and evaluation system on employees’ performance. The study adopted a descriptive survey research design which was cross sectional in nature. The target population for the study was 516 comprising of employees of the in the Directorate of Immigration and

Citizen Services in Nairobi City County, Kenya. A sample size of 103 respondents was selected using stratified random sampling. Data was collected using a semi structured questionnaire which was administered to immigration officers. Data was analyzed using descriptive statistics and regression analysis. The results of the study revealed that personal identification secure comparison and evaluation system has a significant influence on employees’ performance. The study recommends policy measures that would enhance e-governance in the immigration directorate.