Workplace Conflict Management and Employee Performance in Law Courts in Nakuru County, Kenya
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Date
2022
Authors
Omariba, Lilian Mokeira
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Kenyan courts devote more than a quarter of their time to conflict resolution.
According to the JSC 2019 report, the judiciary system was at odds with other
branches of government over complaints about massive cuts to the judiciary's budget
and the consequences of those cuts, including the pilling of cases. This has made it
difficult for the judiciary to carry out its duties. The study's overarching goal was to
assess workplace conflict and employee performance in Nakuru County, Kenya's law
courts. The study specifically sought to investigate the relationship between
intrapersonal conflict, interpersonal conflict, intergroup and intragroup conflict, and
employee performance in law courts in Nakuru County, Kenya. Human relations
theory, expectancy theory, and the Thomas-Kilmann model will all be used to inform
the research. The target population was 239 employees from Nakuru County's three
Law Courts. Slovin's formula was used to generate a sample of 150 respondents for
the study. The primary data for the study was collected using a closed-ended
questionnaire. A pilot study was carried out in Kericho Law Court, with 16
questionnaires distributed to respondents. Internal consistency was measured using
the Cronbach Alpha coefficient. Face validity was determined using expert and
supervisor opinions. Descriptive and inferential statistics was used in this study. From
the analysis the study findings revealed that intrapersonal conflict results to loss of
concentration among employees which negatively affect their performance. The study
findings further revealed that interpersonal conflict result to cases of emotional
drainage among employee. In addition, the study revealed that interpersonal conflict
results to communication breakdown among employees which negatively affect
employee performance. The study concluded that there exists a moderate negative and
significant relationship between intrapersonal conflict and employee performance
among Law Courts in Nakuru County. Moreover, the study found a moderate negative
and significant association between intrapersonal conflict and employee performance
among Law Courts in Nakuru County. Finally, the study concluded that there exist a
negative and significant relationship between intragroup conflict and employee
performance among Law Courts in Nakuru County. The study recommended that law
court should develop a range of appropriate procedures for resolving and managing
issues as they arise, before they become unmanageable. Appropriate communication
methods should be created to resolve disputes. When employees disagree, for
example, the management should be made aware and statements of the involved
parties taken, the issue debated and suggestion made for resolving the conflict. The
law court management should not overlook interpersonal conflict outcomes.
Description
A Research Project Submitted to School of Business in Partial Fulfillment of the Requirements for the Award of Degree of Master of Business Administration (Human Resource Management) Kenyatta University
Keywords
Workplace Conflict, Management, Employee Performance, Law Courts, Nakuru County, Kenya