Management Information System Agility and Performance of Commercial Banks in Nairobi City County, Kenya

Abstract

The purpose of this research was to study Management Information Systems agility and the performance of commercial banks in Nairobi city County, Kenya. Commercial banks in Nairobi County have been performing poorly and therefore this study sought to investigate various parameters that can be used to enhance performance. The objective of this study was to determine the effect of service quality, ICT literacy, system security and information storage on the performance of commercial banks in Nairobi County Kenya. Descriptive design was applied in this study. The target population was 430 employees from 43 commercial banks in Nairobi County Kenya and purposive sampling was used to draw a sample size of 86 ICT specialists as respondents. Primary data was collected through questionnaires. This study was also founded on the following theories; Resource based view of the firm (RBV), the absorptive capacity theory by Cohen and Levinthal, Task Technology Fit Theory and Information System Success Model. Data was analyzed using descriptive, relational, and inferential analysis through the use of regression model. The study found out that service quality, ICT literacy, system security, information storage were significant and had positive effect on performance of commercial banks. The study concluded that management information system agility has influence on the performance of commercial banks. The study recommended that commercial banks should formulate strategies that will enhance performance of commercial banks based on service quality, ICT literacy, systems security and information storage in their organizations