Knowledge Management Strategies and Performance of Container Freight Stations in Mombasa County, Kenya

Abstract

Knowledge is considered a very vital resource for any firm. For the Container Freight Stations to increase learning and improving performance, they require to capture, share and utilize productive knowledge within their companies. The CFS in Mombasa try to capitalizes in crafting strategies that utilize knowledge to increase their performance. In this connection therefore, the main goal of the research was to find out the influence of knowledge management strategies and performance of container freight stations in Mombasa County. The study had four specific objectives and they are; to assess the impact of organizational Memory Management on performance of Container Freight Stations, to find out the impact of Knowledge Sharing on performance of Container Freight Stations, to determine the effects of Knowledge Absorption on performance of Container Freight Stations and to evaluate the effect of Knowledge Receptivity on performance of Container Freight Stations. There will be five theories underpinning this study and they are; Resource Based View, Knowledge Based View, the Learning Organization Theory, the Balanced Score Card and the efficiency structure theories. The findings in significance of study were personnel improvement on interaction, time and customer consciousness. The target population of the study was 110 employees who were the Management Staff, operational and support staff from the Container Freight Stations in Mombasa County. The sample size of the study was 85 drawn from 110 respondents spread in all levels of management. Data from the respondents was collected using structured and unstructured questionnaires. The validity of the research instruments was attained at through content validity while reliability was tested using the Cronbach’s alpha technique. Pseudo R square statistics were utilized as a measure of relationship between knowledge management strategies and performance of Container Freight Stations firms in Mombasa County. The adjusted coefficient of determination R square computed at 0.64, Container Freight Stations have introduced knowledge management in its undertakings with an average mean of 4.56 and average Standard Deviation of 0.54 and a coefficient of variation of 0.21. The organization memory, knowledge sharing, absorption and receptivity increased the performance of CFSs in Mombasa County. The recommendations made were that CFSs should encourage their employees to utilize knowledge in order make them more effective.