Governance Mechanisms and Security Service Delivery in National Police Service, Kenya
Kaviku, Kimolo Benjamin
MetadataShow full item record
Governance and security service delivery have been subjects of discourse in both academic and non-academic perspectives. Several legislations and policies by the Kenyan government have been established to improve the capability and performance of security services delivered by the National Police Service (NPS). The terrain of empirical studies, reports and statistics, however, depicts a persistent trend of citizens losing their lives and properties daily due to poor security services provided by the NPS. This study investigated the influence of governance mechanisms on the security services delivered by NPS in Kenya. The specific objectives of the study included; assessing the influence of administrative decisions, determining the influence of checks and balances, evaluating the influence of coordination; establishing the influence of policy formulation, establishing whether political influence has a moderating influence on the relationship; and determining whether police culture has a mediating influence on the relationship between governance mechanisms and security services delivered by the National Police Service in Kenya. The principal agency, regulatory capture, stewardship and new public management theories guided the study. The study adopted a pragmatic research philosophy that allowed combining both explanatory and descriptive survey research designs of a cross-sectional nature. The targeted study population is comprised of NPS officers (Kenya Police Service and Administrative Police Service), Director of Criminal Investigation (DCI) officers based at the headquarters in Nairobi City County, two sub-counties, and non-NPS entities that work closely with the NPS. The study had a population of 742 respondents, from which a sample size of 260 respondents was sampled using Yamane (1973) formulae. The study adopted stratified, purposive and random sampling techniques, utilizing primary and secondary data, which generated quantitative and qualitative data. Quantitative data analysis incorporated both descriptive and inferential statistics, which was facilitated by SPSS software version 21.The findings were presented in the form of charts, tables, graphs and pictorial evidence. Qualitative data analysis used content, narrative and framework analysis approaches and was presented thematically. The findings indicated that, administrative decisions, checks and balances, coordination and policy formulation significantly influenced the quality of services delivered by NPS. Political influence and police culture had complete moderation and mediation effects, respectively on the direct association between mechanisms of governance and the quality of security services delivered by NPS. In total, the study's four governance mechanisms, moderating and mediating variables contributed 81.23 percent of the variation in NPS security services. This study contributes largely to policy, theory and practice in the body of knowledge. The study recommends that governance mechanisms are key drivers in delivering security services in NPS. Therefore, there is a need to ameliorate the current governance mechanisms in NPS. Therefore, both non-police agencies and NPS services should be revamped to enhance the effectiveness and efficiency of their security services. Finally, this study recommends further study be done on replicating the same study in other security service providers, especially Kenya's defense forces and private security service provider.