|dc.description.abstract||This study was a survey or the factors that influence the performance or security
guards in Kenya. The principle objective of this study was to investigate the factors
that influence the performance of security guards in Kenya. The study specifically
sought to establish if remuneration, working environment, client characteristics,
training and faci lities influence the performance of security guards. The importance of
this study rested on the fact that its findings would be useful In the security firms in
Kenya, and even in other parts of Africa in identifying the key factors that affect the
performance of security guards, as well as aid them in making informed decisions that
affect employee performance. The study findings could be useful to the government
of Kenya in developing relevant policies and regulations concerning the security
sector. The study availed an opportunity for the guards tCl sugges: appropriate changes
in the areas they thought required to be improved for them to perform better.
To achieve the objectives of the study, a descriptive survey (J!' the target papulation
of KK Security guards in Nairobi was conducted. The totut population or interest was
1,180 but a sample or 118 (10%) was drawn. Primary datu \\'iI::; collected by use of'
questionnaires and interview schedule. Secondary ... data was (1150 sought to provide
further information .
. "n1e raw datu collected was edited, coded ilfld tabulated. Descriptive statistics such as
tables, frequency distribution, percentages and charts were used to summarize,
organize and simplify the findings in a systematic way. The statistical package for
social sciences (SPSS) was used to analyze the data. The major findings of the study
indicated that remuneration greatly influenced the performance of the security guards.
Training and facility. working environment and client characteristics also influenced
the performance of the guards to a greater extent. From the foregoing, it was thus
concluded that the- tour factors. remuneration, working environment. client
characteristics. training. and facilities affect the performance (If' security guards, and
evidently KK security had not addressed the same adequately. It is therefore
recommended that in order to enhance performance of security guards, the company
as well as others in the security industry must improve on tht: four factors if' they arc
to offer effective security services.||en_US