Strategy Implementation and Performance of Selected Private Security Firms in Nairobi City County, Kenya
Makori, Omakori Reuben
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Private security firms face challenges with their performances due to inability to implement strategies. The firms face competition from established security firms and have to operate in a field that is not well-structured and working with unregistered and crook members. The worsening security issue in the cities also poses a challenge to the security firms as they are tasked with securing their clients and premises. The firms have also insufficient technical expertise, little resources and funds to access modern technological systems and applications, meaning to improve their performances, these firms must consider strategy implementation and its factors. The study main objective was to investigate the effect of strategy implementation on performance of selected private security firms in Nairobi City County, Kenya. The study’s specific objectives was determining the influence of leadership approaches, organizational structure, technology adoption and resources availability on performance of selected private security firms in Nairobi City County, Nairobi. The study was supported by resource-based view theory, agency theory and dynamic capabilities theory. The research adopted descriptive design and targeted all the 30 registered private security companies that have been operational in the last five years. The researcher targeted all the 312 staffs and got 30% of them to make it to the final sample size which was 96 respondents. Primary data was collected using questionnaire and it was quantitative in nature and it was collected using the drop and pick later method. The instrument was pilot tested to check that it was valid and reliable and analysis was done using descriptive, regression and correlation methods and findings presented in tables and charts. The findings from the correlation analysis show that the r values ranged between 0.5 and 0.9 and coefficient of correlation was at 0.777 an indication of a strong and positive correlation of between strategy implementation and performance. The coefficient of determination was found to be 0.672 meaning that 67.2% of variation in performance in the private security firms was due to strategy implementation factors that included leadership approaches, organizational structure, technological adoption and resource availability. The study therefore concluded that strategy implementation led to performance of the private security firms in Nairobi County. The study thus recommends that private security firms to employ elements of strategy implementation when seeking to enhance their performances in terms of customer satisfaction, growth and expansion to employ strategy implementation measures.