Quality Management Enablers on Performance of Public Universities in Nyeri County, Kenya
Gatimbu, Gaiti Michelle
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Owing to contradictory evidence from literature on the link between quality management enablers and organizational performance, this study was geared towards establishing the effect of quality management enablers on performance of public universities in Nyeri County, Kenya. The specific objectives that guided this study were: to determine the effect of transformational leadership, employee development, continuous improvement and technological initiatives on performance of public universities. The study adopted transformational leadership theory, Kurt Lewin theory, total quality management theory and technology acceptance theories. Descriptive approach and systematic random sampling techniques were used. Israel formula was utilized to calculate the ideal sample size of 241 from a target population of 607. Industry experts and scholars from Kenyatta University were used to test content and face validity of the research instrument while internal consistence was tested using Cronbach Alpha method in the obtained alpha value was 0.754. Descriptive and regression methods were adopted to analyse data and thereafter tables and figures were used to present the analysed data. The study found that transformational leadership, employee development, continuous improvement and technological initiatives had a positive and significant influence on performance. The study concluded that transformational leadership seeks to lower staff turnover by making people feel more engaged and included in the organization and focuses on the positive impact of the change for the greater good and guides employees on how they can contribute to it. Employee development help the organization meet and even exceed performance expectations and equips employees to better handle the changes that might happen within the organization. Continuous improvement is designed to empower employees to solve problems that affect them and gradually improve the efficiency of their work processes. The study recommended that the organizational leaders need to create and communicate an inspiring vision of the future by understanding the values of the their employees they lead, the capabilities and resources of the organization and conducting an intelligent analysis of the environment that the organization faces and selecting the best way forward within it. The organizational leaders should align employee development with the organizational needs, work with employees individually by identifying their skill levels and career goals and assessing the skills they will need to work on and help them create a career road map. The organizational leaders should recognize or identify an opportunity and plan for a change. The organization management should align technology and strategy by bringing new technology that will help the organization achieve its strategic goals.