An Assessment of Strategic Corporate Communication Practice on the Service Delivery of Police in Kirinyaga County
Mutuma, Charles Baikanatha
Ngari, Lazarus. K.
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The purpose of this study was to assess internal accountability strategies of the National Police Service and their impact on service delivery in Kirinyaga County, Kenya. Specific objective of this study was to establish how strategic Corporate Communication Practices contribute towards service delivery in Kirinyaga County. The study was guided by the theory of functionalism championed by Auguste Comte, Emile Durkheim, Herbert Spencer, Talcott Parsons, and Robert K. Merton. The study adopted a descriptive survey research design. The sample population consisted of 220 consisting of two National Police Services (130 Administrative Police, 80 Kenya Police, and 10 Members of Police disciplinary team. These combined forces included 13 Senior Officers from the rank of Inspector and above and 207 other Ranks. Out of the target population, stratified and random sampling techniques were employed. Data collection was by Interview Guide and a questionnaire. Thematic approach was used to analyze data after sorting and coding. Presentation of findings was by narration. The findings revealed that accountability strategic management practices especially corporate communication had a significant positive impact on service delivery at National Police Service in Kirinyaga County. Despite this, a number of challenges still exist. The study is relevant to departmental needs especially equipping the Police Service as means of enhancing service delivery.