Stakeholder Engagement Conflicts and Implementation of Expansion and Modernisation Projects at Jomo Kenyatta International Airport in Nairobi, Kenya
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Date
2018
Authors
Omondi, Nick Nallo
Kimutai, Gladys
Journal Title
Journal ISSN
Volume Title
Publisher
International Academic Journals
Abstract
World air traffic is expected to grow
substantially in the next decade and
beyond. Associated with this are
accelerated programs to build new airports
and expand existing ones. Currently, there
are numerous expansion projects taking
place at Jomo Kenyatta International
Airport. The implementation of these
projects involves the struggle to achieve
project objectives and at the same time
meeting the expectations of various
stakeholders without compromising the
outcome of the project. Their participation
in a project right from initiation to closure
is crucial to its success as the interests of
the different stakeholders can be captured
and built into the finalized scheme.
However this does not automatically yield
a mutually acceptable solution especially
when the interests of stakeholders are
diverse and conflicting. The basic precept
of project management is that project
stakeholder management can increase the
success rate of projects by influencing
stakeholders. This report sought to
examine stakeholder conflicts and its
effects on the performance of expansion
projects taking place at J.K.IA. The study
assessed the role of the following conflicts
on the implementation of projects at the
airport; role related conflicts, process
related conflicts, relationship conflicts and
interdependence conflicts. Objectives of
the report were to determine the effect of
stakeholder conflicts on the
implementation of expansion and
modernization projects at J.K.I.A. The
performance of projects was conducted
from the parameters of cost, quality and
timelines of completion of projects. The
study used descriptive design and the
study population will be drawn from
Kenya Airports Authority who is the
airport owner, Kenya Civil Aviation who
is the regulatory body, Airlines and
Handling Agents and service facilitators.
Sampling techniques included the use of
stratified sampling to select a sample of
114 respondents from a population of 135
employees within these institutions.
Questionnaires were used to collect data
using drop and pick method as well as
email. Data was analyzed quantitatively
using descriptive and regression analysis
with the aid of SPSS software to ascertain
the effects of the independent variable on
the dependent variable. Data was
presented using table charts and written
discussion. The report established that
project implementation and expansion at
JKIA are negatively influenced by
stakeholders engaged conflict. The study
found out that there was a significant but
negative influence of conflicts on the
implementation of projects with conflicts
accounting for 73.6% of variations in
project implementation. The report
recommended that stakeholder
participation in all aspects of project
implementation should be anchored in law,
policies and performance appraisal of
project managers to forestall uncertainties
and complaints from stakeholders in
projects.
Description
A research article published in International Academic Journal of Information Sciences and Project Management
Keywords
Stakeholder engagement conflicts and implementation, Expansion and modernisation projects, Jomo Kenyatta International Airport, Nairobi, Kenya
Citation
Omondi, N. N. & Kimutai, G. (2018). Stakeholder engagement conflicts and implementation of expansion and modernisation projects at Jomo Kenyatta International Airport in Nairobi, Kenya. International Academic Journal of Information Sciences and Project Management, 3(2), 12-36