Effects of Downsizing on Organizational Performance: A Case of the Kenyan Civil Service
Omolo, Grace Aoko
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Downsizing has been widely used by many organizations as an effective method of reducing employment cost and improving efficiency and effectiveness in service delivery. The Civil Service in Kenya is no exception. This study, therefore, attempts to assess the effects of downsizing on organizational performance of the Civil Service in Kenya. Between 1963 and 1991, the Kenya Civil Service expanded both in functions and staff strength. This rapid civil service growth, which reduced the civil servants' population's ratio from 1: 133 in 1963 to 1:85 in 1992 coupled with low economic growth and high population growth rate has had a negative impact on service delivery and overall government ability in provision of improved standards of living to its citizens. This became a concern to the government and led to the launching of the Civil Service Reform Programme (CSRP) phase 1 in August 1993. The focus of this programme was cost containment through staff downsizing measure as one of the strategies for improving efficiency and productivity in the Civil Service. In 1998, the phase II of the programme was launched. The overall goal of the phase 11of the CSRP was. to improve the performance of the civil service through downsizing. By the year 2000, quite a number of the civil servants had left the civil service through CRSP. ,., The general objective of this study was to assess the effects of downsizing on Civil Service performance. The specific objectives of the study were fivefold. These were ((a) to find out the extent to which downsizing has affected efficiency and effectiveness in the civil service; (b) to assess the degree of performance in the service; (c) to find out the extent to which working conditions in the Civil Service have improved; (d) to find out the problems caused by downsizing in the Civil Service; and (e) to find out the benefits of downsizing to the Civil Service...