How Mobile Banking Technology Affects Kenyan Performance: A Case of Mobile Phone Companies in Kenya
Abstract
Mobile banking is an innovative mobile banking service for unbanked that has some effects on the economic and social
performance of a country. It is a tool that gives a chance to individuals, businesses and corporations to apply the
transaction, speculative and precautionary demand for money. Kenya has been recognized worldwide as a giant of
mobile banking locally known as Mpesa ‘M’ means mobile and ‘pesa’ is a Swahili word meaning cash this is specifically
for Safaricom. The question of the whole issue of mobile banking is does it have any economic and social value in the
country? The purpose of this study was to investigate the how mobile banking technology affects the Kenyan
performance. The study employed explanatory design. The target population consisted of 381 respondents and the
sample size was 170 respondents from the mobile phone companies in Kenya. The research adopted stratified random
sampling technique. The study used primary data which was collected using self-administered questionnaires. Reliability
of the instrument was tested using Cronbach’s alpha reliability coefficient of 0.7 which was considered acceptable. Data
was analyzed using inferential statistics simple linear regression to test the hypothesis. Then data analysis used strata
statistical package. The results were presented using tables. Mobile technology was found to be significant in explaining
the variation of Kenyan social and economic performance. The study concluded that there is need for the mobile phone
companies to invest more in modern technology to cope with the changes that are necessary to enhance performance.
Finally, the study recommended that further research should be done by replicating the same study in commercial bank
mobile banking.
URI
http://www.internationaljournalcorner.com/index.php/theijbm/article/view/153356/106513http://ir-library.ku.ac.ke/handle/123456789/21960